ggrallo 4 Posted February 22, 2024 Posted February 22, 2024 Thanks for starting this thread. I am unable to log in to emby through Firefox browser, after resetting password and pin. I have been successful on Emby Theater (PC), Roku, Android phone. Just firefox (and Edge) seem to not allow logging in.
Luke 42255 Posted February 22, 2024 Posted February 22, 2024 hi there @ggrallo, what exactly happens when you try to login? How to Report a Problem
ggrallo 4 Posted February 22, 2024 Author Posted February 22, 2024 I receive an "Sign in Error: Invalid username or password. Please try again" dialog
Luke 42255 Posted February 22, 2024 Posted February 22, 2024 @ggrallowhat address is in the browser address bar?
ggrallo 4 Posted February 22, 2024 Author Posted February 22, 2024 It's the address of the NAS xxx:8096
ggrallo 4 Posted February 22, 2024 Author Posted February 22, 2024 (edited) Hi Paul. Sorry to not clarify http://NAS address:8096 The user profile appears, but entering the password or PIN yields the error dialog It has worked fine in the past (couple of years). Not sure what changed. Edited February 22, 2024 by ggrallo
pwhodges 2036 Posted February 23, 2024 Posted February 23, 2024 Well, that eliminated the browser https redirection possibility. But I don't have any other ideas right now - I'm sure someone will have, though. Especially if you provide the server log... Paul
C.S. 95 Posted February 23, 2024 Posted February 23, 2024 Is that emby theater running on the same pc as firefox and edge? Also have you tried firefox and edge on any other pc? That would be my first troubleshooting step - make sure it's not just that pc.
ggrallo 4 Posted February 23, 2024 Author Posted February 23, 2024 (edited) Thank you all for the responses. Emby Theater is running on the same PC. If I use the browser (Firefox) on my phone, the same error screen shows up. It seems to only be on the browser. Weirdly, it only seems to br the main admin account. I can access my kids accounts through the browser. Edited February 23, 2024 by ggrallo
Luke 42255 Posted February 24, 2024 Posted February 24, 2024 OK please attach the emby server log from when the problem occurred: How to Report a Problem Thanks.
ggrallo 4 Posted February 25, 2024 Author Posted February 25, 2024 OK. Here is the log. Thanks! embyserver.txt
ggrallo 4 Posted February 25, 2024 Author Posted February 25, 2024 FYI I can access the server on the web via Emby Connect. I couldn't sign in to the Roku app directly but could with Emby Connect
Solution Luke 42255 Posted February 25, 2024 Solution Posted February 25, 2024 21 minutes ago, ggrallo said: FYI I can access the server on the web via Emby Connect. I couldn't sign in to the Roku app directly but could with Emby Connect Did you see this in the emby server log? Quote 2024-02-24 17:08:54.088 Error DefaultAuthenticationProvider: Invalid username or password. No user named cloudlappy exists It sounds to me like you are trying to use our Emby Connect login on your private Emby Server. When you login to your own personal server, there'll you'll use a username and password that you've setup on your own server. Does this help you in determining the correct username and password to use?
ggrallo 4 Posted February 25, 2024 Author Posted February 25, 2024 (edited) Hey there. When I use the local user name and password I receive the error dialog. The only way I was able to sign in on roku was through emby connect. My connect password is different than my local one. That default user name is the profile I've been using for years. I see my profile at the local address (NAS:8096), but when I select it, it receive the error message after entering the password. I reset the password to see if this helps, but same result. My kids' profiles are hidden, but through manual entry theirs work. Edited February 25, 2024 by ggrallo
ggrallo 4 Posted February 25, 2024 Author Posted February 25, 2024 Ok super embarrassing but somehow there was a space after the profile name. I resaved the info without the space and all is good now. Thank you!
Luke 42255 Posted February 25, 2024 Posted February 25, 2024 37 minutes ago, ggrallo said: Ok super embarrassing but somehow there was a space after the profile name. I resaved the info without the space and all is good now. Thank you! Hi, where was the space? Are you saying it was in the username on the server, or in the login dialog when you tried to login?
ggrallo 4 Posted February 25, 2024 Author Posted February 25, 2024 The space was on the username on the sever. I must have accidentally added it at some point 2
buzzra 3 Posted February 16, 2025 Posted February 16, 2025 (edited) On 2/25/2024 at 8:07 AM, ggrallo said: The space was on the username on the sever. I must have accidentally added it at some point I started having this problem with 2 of my users yesterday. Both have been using the server for years. based on this post I looked at the user config for each in my server and both had a space after the username. I deleted the space and saved. Both can now log in again. As I say, these have been working almost everyday for years. I have made no changes to the users in a very long time. I don't where the spaces could have come from. edit: I found 2 other users that had the same space after the name, but they have not been logged into for a long time. Sorry, I know this is a very old thread. Just putting it here in case someone else has the problem. Edited February 16, 2025 by buzzra 1
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