Upgrade to QNAP Emby 4.7.14 stalls

[sjkiss 28]

Hi there,

I have a QNAP NAS 251 with a 64 bit Intel processor. I have downloaded the package from the QNAP section, and installed it manually. It seems to install properly, but then when I open it it just hangs here (see attached)

I have uninstalled and reinstalled and it's the same problem. Any suggestions?

 

[Luke 42077]

Hi, can you try clearing browsing data and seeing if that helps?

[sjkiss 28]

I cleared the cached images, files and the cookies but no effect. Any other suggestions? I tried with Safari as well and no luck there.

[Luke 42077]

Is any Emby server log file generated?

Emby Server Data Folder

[sjkiss 28]

How do I get to the /share/CACHEDEV folder? I am on  Mac OS and Emby is stored on a QNAP NAS. I can’t figure out how to land there in terminal or finder.

Thanks.

Edited December 16, 2023 by sjkiss
More clarity

[sjkiss 28]

K., I have found the folder in Terminal by accessing via SSH This was very helpful.

I see these logs, but I don't know how to access them (e.g. copy them to my desktop or upload here or open them to grab a screenshot.)

 

[sjkiss 28]

OK this is the most recent file. What is weird is that it is showing Emby application version 4.7.8. Not the one that I upgraded to.

But this is from the end of the day when I had tried upgrading the app.

[Luke 42077]

Try shutting down Emby Server, installing the latest version from our website on top of your existing version, and then rebooting the NAS. Please see if that helps. Thanks.