Unable to playback on specific device..(Android TV)

[Hnguyen240 0]

I've recently been having problems with playback from my TV with built in Android TV. I'm able to open the app, navigate through my library with no issues, there are SOME files that play smoothly and without issues. Then there are other files that seem to lock-up on the first second of playback and in the dashboard I can see the file being looped back, it will play from 0 - 8 seconds, and then reset back to 0 and run that same loop, the entire time, both video and audio are not being played on the TV.

The strangers part about this.. is that the same files can be played on other devices, including TV's of the same brand. We own 3 Hisense TV's with Android TV built in, 2 of the 3 play anything I want with no issues, however this TV seems to be particular about the files it will play. I've also tested on PC browser and through the Phone App, I also hosted the files on another computer and was able to recreate the same issue (playing back on all except one device).

At one point I was receiving a message of "Too many errors. Giving up" - I formatted the entire TV at that point but unfortunately, this made no difference. 

I've attached the relevant server log as well as the last few FFMPEG files, however I'm not sure how relevant they are as they aren't updated when I run tests. 

 

embyserver.txt ffmpeg-directstream-88d53b52-901f-43aa-b991-25be2568f232_1.txt ffmpeg-transcode-21db30e3-f031-4233-af18-78d0073d8935_1.txt ffmpeg-transcode-ec168afb-a3aa-49a0-8e7e-a49bfb5aa844_1.txt ffmpeg-transcode-f98364b7-a5af-493b-a321-b84880083ece_1 (1).txt ffmpeg-transcode-f98364b7-a5af-493b-a321-b84880083ece_1.txt

Edited August 27, 2023 by Hnguyen240

[Abobader 3464]

Hello Hnguyen240,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16182]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[Hnguyen240 0]

Hi Ebr - thanks for your reply.

 

I just sent a log in now here is the required info:

Action: Playing back a TVShow/Anime file name: [Yameii] Buddy Daddies - 01 [English Dub] [WEB-DL 1080p] [2F525543].mkv

I opened the APP on my TV as I would normally and started playing from my library.

Time (EST): 9:55AM

Name of the Emby User was: Harry and Rose 

 

Just confirming again that the video was unable to play and just froze at the first frame.

[Hnguyen240 0]

Are there any additional steps I could be taking to troubleshoot this issue? I haven't heard back regarding the log sent through the app. I appreciate your time! 

[ebr 16182]

Hi.  Sorry for the delay.  If you turn off the subtitles, does that make a difference?

[SlowZop 0]

Try going to settings -> Playback and change audio output from auto to downmix

[Luke 42078]

@Hnguyen240?

[Hnguyen240 0]

Hey everyone thanks for getting back to me. I appreciate the follow up. I was advised to try Jellyfin and it works across all my devices and platforms so I'm going to abandon my quest to find out why emby won't work on my one TV. 

 

Thanks everyone. Feel free to remove this thread. 

[Luke 42078]

@Hnguyen240

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.