Can't login to emby to set it up.

[Scarecrow100 3]

I initially deleted emby on my synology nas but I have recently reinstated it and now I am having trouble setting it up where I am unable to log in.

[Luke 42255]

Hi there, what exactly happens when you try?

[Scarecrow100 3]

My password is not being accepted.

I tried to login in from my synology nas and from my pc.

When I login from the pc into emby connect - I still get the same problem but then I can see my synology server and I also get the option to add server.  

When I click onto my synology server I can see my username but when I input my password it states that my password or username is incorrect.

[Luke 42255]

What password are you trying to use? 

I'm not actually asking for the password, but rather, where did it come from? You need to use the username and password that you setup on your Emby Server installation, not your Emby forum credentials.

[Scarecrow100 3]

I haven't been able to set up my emby server on this current installation so haven't set up a username and password yet.

Well, I did have one set up before but I deleted that server on my synology nas.

I then decided to install the server again on my nas, so I am using the same login details.

[justinrh 267]

It sounds like you did not have the 'new install' experience.  Were you prompted to create admin credentials when you installed it?  Or, after the install, did it put you in the login screen?

[Scarecrow100 3]

Yes, I did not experience the 'new install' and it would appear I was directed straight to the login screen.

[Luke 42255]

9 hours ago, Scarecrow100 said:

I haven't been able to set up my emby server on this current installation so haven't set up a username and password yet.

Well, I did have one set up before but I deleted that server on my synology nas.

I then decided to install the server again on my nas, so I am using the same login details.

Is it the same NAS as before? Try deleting the server's data folder, which you can locate by following this:

Emby Server Data Folder

Once you've done that, then try starting up the server again.

[Scarecrow100 3]

Hi, it is the same nas as before.

I had to SSH and found the data directory.

To ensure a fresh install I first deleted emby on the synology.

I then deleted the remaining files in the data directory.

The only directories I coundn't delete was: devices, livetv and ScheduledTasks

I reinstalled emby on my nas and still had the same problem with logging in.

[Luke 42255]

What folder exactly did you delete?

[Scarecrow100 3]

-- 1 emby emby     8192 Aug  9 20:48 activitylog.db
-rw-r--r-- 1 emby emby    32768 Aug  9 22:05 activitylog.db-shm
-rw-r--r-- 1 emby emby    12392 Aug  9 22:05 activitylog.db-wal
-rw-r--r-- 1 emby emby    36864 Aug  9 20:48 authentication.db
-rw-r--r-- 1 emby emby    32768 Aug 10 00:54 authentication.db-shm
-rw-r--r-- 1 emby emby    24752 Aug 10 00:54 authentication.db-wal
drwxr-xr-x 1 emby emby     1152 Jul 25 17:54 devices
-rw-r--r-- 1 emby emby       35 Aug  9 19:48 device.txt
-rw-r--r-- 1 emby emby    12288 Aug  9 20:48 displaypreferences.db
-rw-r--r-- 1 emby emby    32768 Aug  9 20:49 displaypreferences.db-shm
-rw-r--r-- 1 emby emby        0 Aug  9 20:49 displaypreferences.db-wal
-rw-r--r-- 1 emby emby        8 Aug  9 19:47 lastversion.txt
-rw-r--r-- 1 emby emby 85893120 Aug 10 01:31 library.db
-rw-r--r-- 1 emby emby    32768 Aug 10 02:00 library.db-shm
-rw-r--r-- 1 emby emby 13402392 Aug 10 02:00 library.db-wal
drwxr-xr-x 1 emby emby       56 Dec 23  2021 livetv
drwxr-xr-x 1 emby emby     1482 Aug  2 02:00 ScheduledTasks
-rw-r--r-- 1 emby emby    12288 Aug  9 20:48 users.db
-rw-r--r-- 1 emby emby    32768 Aug 10 01:17 users.db-shm
-rw-r--r-- 1 emby emby     4152 Aug  9 22:05 users.db-wal
-rw-r--r-- 1 emby emby       23 Aug  9 19:48 wan.dat

 

Hi, I deleted everything here except devices, livetv, and scheduledTasks

[Luke 42255]

What is the full path?

[Scarecrow100 3]

/volume1/@appdata/EmbyServer/data

[Scarecrow100 3]

Hi, success.

I deleted emby (again) from my synology nas

I then deleted a file in the config folder called system.xml

I reinstalled emby and it is now working.

I am now able to set-up emby.

 

[Luke 42255]

Thanks for the feedback.

[kwladarz 0]

Had the same issue - the process works - just need to delete system.xml

Thanks for sharing

[Luke 42255]

3 minutes ago, kwladarz said:

Had the same issue - the process works - just need to delete system.xml

Thanks for sharing

Hi, this would suggest that you configured the server network settings in such a way that was causing the server to reject your connection attempts.