MKV Direct Streams to Fire TV 4K but Transcodes to standard Fire TV

[pomm 1]

MKV files no longer direct stream to standard Fire TV (3rd Gen) devices. Direct stream still works on the Fire TV Stick 4K and the Fire TV Cube (3rd Gen). All devices have up-to-date firmware.

Is this a problem with Amazon's standard Fire TV (3rd Gen) device?

Thanks!

 

Edited July 28, 2023 by pomm
Image contained personal information

[GrimReaper 4740]

Provide ffmpeg log for that transcode session.

[pomm 1]

Attached.

ffmpeg-transcode-9da6387a-ceda-4dc4-ab68-1ece24415133_1.txt

[GrimReaper 4740]

It appears that FireTV (3rd gen) is reporting not supporting 10-bit HEVC:

Quote

&hevc-profile=Main

Quote

"Profile":"Main 10","

hence it is transcoding:

Quote

&TranscodeReasons=VideoProfileNotSupported

Same already reported here:

You can reproduce the issue and follow the instructions to send a log from the app.

You might also try sideloading Standard Android app and see how does that compare?

Emby for Android - Emby

Edited July 28, 2023 by GrimReaper

[pomm 1]

1 hour ago, GrimReaper said:

It appears that FireTV (3rd gen) is reporting not supporting 10-bit HEVC:

hence it is transcoding:

Same already reported here:

You can reproduce the issue and follow the instructions to send a log from the app.

You might also try sideloading Standard Android app and see how does that compare?

Emby for Android - Emby

After reading the the other thread I saw that a workaround was to disable transcoding. I tried that and it immediately fixed the problem for the Fire TV (3rd Gen), the Fire TV 43" TV (2nd Gen) and all web browser playback. Amazing!

Thank you so much for the solution.

 

 

[GrimReaper 4740]

6 minutes ago, pomm said:

I saw that a workaround was to disable transcoding

That is more than likely to cause other issues down the line (and should generally not be disabled), rather sideload Standard app and see whether it'll behave differently. 

[VirulentPip 93]

The fact this never got resolved sucks. I still have a couple users who haven't updated to the 4K stick and still unnecessarily transcodes using the proper app. Walking them through sideloading isn't worth it, so just transcode away.. But yeah you'd think it would have been solved 15 months later.  

[Luke 42078]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[VirulentPip 93]

As reported last year.. The standard Android app works - GrimReaper attached my post. 

Quick fix is to disable transcoding, but then that in turn messes it up for files that actually need to be transcoded. 

I was told the proper app would ultimately get the update.. Didn't think 15 months+ was the timeline back then lol

[ebr 16178]

Have you tried the latest beta of the Fire TV app?