Emby not automatically updating metadata for just one show

[Zelbinian 4]

I've added a few shows to the server now with no issues... until now. For some reason it doesn't like Firefly!

Can anyone tell me what I'm doing wrong? Here is what I have done, in order

1. I have named the show the same as I have others that Emby has processed correctly: {TV Folder}/Show Name (Year)/Season #/Ep - Title
   1. I attached a screenshot showing the folder/file name structure that also captures the files from another show that Emby correctly processed.
   2. I have also attached what the result is in Emby
2. After it didn't upload automatically, I manually linked TheTVDB. When That didn't work, I also manually linked IMDb and a few others.
3. I manually requested Emby refresh the metadata (including allowing it to replace pictures)

I would attach a log but Emby did not seem to create one after I requested the metadata refresh.

[Luke 42078]

Hi, please try using the Identify feature and see if that helps. If it doesn't, then please attach the emby server log. Thanks.

[Zelbinian 4]

I tried the Identify feature. Even tried restarting the server, it's just not finding it. Even when I fill in the IDs for multiple services. I've attached what I think are the relevant logs. Please let me know if you need anything else.

embyserver.txt embyserver-63823929401.txt

[seanbuff 1316]

19 minutes ago, Zelbinian said:

I tried the Identify feature. Even tried restarting the server, it's just not finding it.

A couple of things, your logs are full of port map errors -- if you are not using UPnP to open up ports I would try uninstalling the 'Port Mapper' plugin and restarting your server.

Additionally, you have a number of time out errors to various external sources, eg. TVDB, TMDB, OpenSubtitles, etc

2023-07-02 16:48:32.912 Info HttpClient: GET https://api.themoviedb.org/3/find/tt0303461?api_key=x_secret1_x&external_source=imdb_id

2023-07-02 16:48:52.916 Error HttpClient: Connection to https://api.themoviedb.org/3/find/tt0303461?api_key=f6bd687ffa63cd282b6ff2c6877f2669&external_source=imdb_id timed out

2023-07-02 16:48:52.917 Error App: Error in TheMovieDb

 

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://api4.thetvdb.com/v4/series/78874/episodes/dvd?page=0 timed out

   ---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.

 

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://api.opensubtitles.org/xml-rpc due to a previous timeout.

     at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

These are preventing Emby from correctly identifying and sourcing metadata for your media.

Is there anything that could be blocking outbound connections? VPN, firewall, etc?

[Zelbinian 4]

Thanks for helping to figure that out... I won't be a Linux noob forever, I promise!

[Luke 42078]

Let us know what you find. Thanks.

[Zelbinian 4]

A reboot of the server (the computer, not just emby) fixed the it but it took me a bit to figure out why. Now I know - a VPN killswitch that I didn't know was on. Derp.

[Neminem 1519]

Nice that you found a solution