No content with external connection (hsts, ssl)

[EmbyParty 14]

I have a valid certificate A+ and a domain. Now I experience a strange issue. When I connect locally via http or https port I can play whatever movie I want. When I connect with the domain (locally or from extern) I can access all the libraries, but I cannot play any file. The error message is ether "content not available" or playback error. Any ideas what the issue could be?

[Luke 42080]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[EmbyParty 14]

sure:

with https://mydomaine.com I get:

It makes no difference wether I access from my local network or from outside

 

 

with https://192.168.0.5(https port)

the movie plays.

.

 

hardware_detection-63823412285.txt embyserver.txt

Edited June 26, 2023 by EmbyParty

[EmbyParty 14]

This is with the local ip of the server, same movie.

[visproduction 315]

Use this tool to see if port 58555 is working on your workstation when coming in from a remote user. That is a high port number and possibly some browsers may not support it. Remember, do not post your actual remote IP address in this forum.

https://www.portcheckers.com/

[Luke 42080]

2 hours ago, EmbyParty said:

sure:

with https://mydomaine.com I get:

It makes no difference wether I access from my local network or from outside

 

 

with https://192.168.0.5(https port)

the movie plays.

.

 

hardware_detection-63823412285.txt 246.35 kB · 0 downloads embyserver.txt 29.97 kB · 0 downloads

I think the server may have still been in process of starting up when you tried this, right?

[EmbyParty 14]

The server was fully up. Tested several times.

As for the port. I checked it and it is open. Internal and external https port are not the same. So external ports gets forwarded to a different port on the server. This configuration was working for quiete some time without issues.

Edited June 27, 2023 by EmbyParty

[Luke 42080]

When the error occurred can you please capture the contents of the browser debug console? Thanks.

[EmbyParty 14]

debugger shows: error loading item: [object Response]  and mysite.com/web/item/item.js:1:78445

[Luke 42080]

26 minutes ago, EmbyParty said:

debugger shows: error loading item: [object Response]  and mysite.com/web/item/item.js:1:78445

What about in the network tab of the console? try keeping that open and reloading the page. 

[EmbyParty 14]

I get: failed to load resource: the server responded with a status of 403 ()

[Luke 42080]

Do you have a reverse proxy?

[EmbyParty 14]

Yes nginx reverse proxy. There might be a problem with that didn't occur before. I'm still trying to finde what the issue is. I will post also in the proxy manager forum...

[Luke 42080]

Did you find anything? Have you compared your reverse proxy setup to this?

 

[Luke 42080]

Here's what I can tell you so far. You're seeing 403 forbidden responses in the browser, but these are not present in the server log. That tells me the proxy is sending back this response, so I would try to find out why that's happening.

[EmbyParty 14]

Thank you for the hint!

[Luke 42080]

Let us know what you find. Thanks.

[EmbyParty 14]

Will do.

[EmbyParty 14]

I found the culprit. I had this ruleset activated in my reverse proxy: https://github.com/coreruleset/coreruleset

Once deactiveted it worked again. So it blocked normal traffic as it was an attack.

Edited June 29, 2023 by EmbyParty