Join Emby Premiere error

[EmblySLZ510 2]

I have a lifetime plan and server keeps asking me I need Emby Premiere for live tv. Does does emby have an official email I can send this problem to?

 

Thanks

[Abobader 3470]

Hello EmblySLZ510,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4749]

8 minutes ago, EmblySLZ510 said:

I have a lifetime plan and server keeps asking me I need Emby Premiere for live tv. Does does emby have an official email I can send this problem to?

billingsupport@emby.media

But that sounds like your client cannot validate, if your Premiere key is valid - what does your Settings>Emby Premiere tab state? 

[EmblySLZ510 2]

Hey grim thanks for replying

just the generic

Support the Emby Team

Help ensure the continued development of this project by purchasing Emby Premiere. A portion of all income will be contributed to other free tools we depend on.

An active Emby Premiere subscription provides additional benefits such as access to Emby DVR, offline media, premium plugins, and more. Learn more.

Emby Premiere Key

Emby Premiere key (paste from email):

below this is my key and forgot key fields

[GrimReaper 4749]

33 minutes ago, EmblySLZ510 said:

below this is my key and forgot key fields

Yes, and does it say your subscription is valid ("You have Lifetime Premiere subscription..."), has your key been accepted? If it doesn't, means it was not, something might be blocking outgoing communication, i.e. your Premiere key cannot be validated. 

[EmblySLZ510 2]

I've been using this key for maybe 1 1/2 yr with no change. Today is the first time this error came up. How do I get the server to validate it?

[GrimReaper 4749]

It should be done automatically. Post server log. 

[EmblySLZ510 2]

uhh I'd rather not in a public setting. What line or lines am I looking for within the logs?

[GrimReaper 4749]

Any reference to mb3admin.com and/or associated errors. 

You can anonymize logs, btw, or sanitize them yourself before posting. 

[Luke 42083]

Hi, does the Emby Premiere page reflect your Premiere status?

[ebr 16187]

Hi.  Best to email billing support and let them take care of you.  Thanks.

[EmblySLZ510 2]

.... It was a browser plugin.

 

I'll be in my hole.