Emby docker goes offline for access outside of my LAN

[dcruff 15]

Emby (4.7.11) has been running great on Unraid (6.11.5) for months with several clients accessing the video library each night across the internet - All of this while running great on the LAN at home through (ROKU, Apple TV, Windows PC) at the same time.
New issue popped up in the last couple of days - External access keeps shutting down and won't come back up without 'Restart' of the EmbyServer docker. No errors are observed on the server or in the app, and the LAN access remains unaffected. This happens whether anyone is accessing the server or not. The way I know that it is down is by turning off the WiFi on my cell phone and launching the Emby app on the phone. If it doesn't come up, I know that the docker needs to be restarted. 
The external access stops working after only a couple of hours uptime since resetting the docker. I don't need to restart the Unraid server to bring it back online, just restart the app. I did reboot the server for good measure. There are no other external processes or dockers running.

I don't know what else to check.

[dcruff 15]

Emby (4.7.11) has been running great on Unraid (6.11.5) for months with several clients accessing the video library each night across the internet - All of this while running great on the LAN at home through (ROKU, Apple TV, Windows PC) at the same time.
New issue popped up in the last couple of days - External access keeps shutting down and won't come back up without 'Restart' of the EmbyServer docker. No errors are observed on the server or in the app, and the LAN access remains unaffected. This happens whether anyone is accessing the server or not. The way I know that it is down is by turning off the WiFi on my cell phone and launching the Emby app on the phone. If it doesn't come up, I know that the docker needs to be restarted. 
The external access stops working after only a couple of hours uptime since resetting the docker. I don't need to restart the Unraid server to bring it back online, just restart the app. I did reboot the server for good measure. There are no other external processes or dockers running.

I don't know what else to check.

[GrimReaper 4740]

Does your external IP change? How are your clients connecting remotely, through IP/domain or Emby Connect? 

[Luke 42078]

HI, is your external ip address changing?

[Happy2Play 9780]

Tagging @dcruff

[dcruff 15]

I believe that most are getting in through Emby Connect, but some may be using a direct IP address.   All are failing to get in.

If my Ip address was changing, would it then change back when I restart the EmbyServer docker?  And, some are reporting a freeze and then lockout while watching a movie when this happens.  They can't get back in until I restart the docker. 

I just checked the Emby Dashboard and the Remote (WAN) access IP did not change before or after restarting the Docker (It was in a failed mode before the restart).

Then, I thought I'd try something else for more data - I paused the docker and then resumed it.  Didn't work - when the WAN access was not working, it was still not working after the 'Resume'.  Then I restarted the docker, and it's back up working, assumedly for about another hour.

[dcruff 15]

Here's another question - does anyone think that this might be an Unraid operating system issue?  Is there a way to see if my WAN access is available to other aspects of my Unraid server while Emby is glitched out?  Again, the local (LAN) access appears to be unaffected.

[Happy2Play 9780]

Can you post a server log for when this happens.

Don't know Docker or Unraid though. But for only the WAN access to stop suggests PORT related, could be firewall or other security software, maybe router.   

Edited March 7, 2023 by Happy2Play

[Happy2Play 9780]

Is your Port Forwarding via PortMapper or Manually configured?  

[dcruff 15]

I think that the port forwarding was a manual entry on the netgear router.  Haven't touched it in a few months.  I'll check it out though to see if anything looks strange there.  Maybe I should just clear the router settings and do a fresh install of it in order to rule it out.  However, my gaming son has had no issues and games every night after work.

 

 

Edited March 7, 2023 by dcruff

[Happy2Play 9780]

27 minutes ago, dcruff said:

I think that the port forwarding was a manual entry on the netgear router.  Haven't touched it in a few months.  I'll check it out though to see if anything looks strange there.  Maybe I should just clear the router settings and do a fresh install of it in order to rule it out.  However, my gaming son has had no issues and games every night after work.

 

 

You could try but have you restarted your router to see if it makes a difference? 

But sounds like an issue in-between docker and router.

Do you still have the PortMapper plugin enabled/still installed?  Does the server log have PortMapper errors?

[dcruff 15]

Thanks Happy2Play.

After I rebooted the Netgear router and then the Unraid server, the system is operating well for over 3 hours now - which is much longer than I had before.

[Happy2Play 9780]

19 minutes ago, dcruff said:

Thanks Happy2Play.

After I rebooted the Netgear router and then the Unraid server, the system is operating well for over 3 hours now - which is much longer than I had before.

Glad it worked.

But to the previous question

Do you still have the PortMapper plugin enabled/still installed?  Does the server log have PortMapper errors?

Just looking to see it maybe the router got tired of the plugin chatter and restarting it may have reset the issue, but just a guess.  As some setups PortMapper spams the server log and is not needed at all with manual port forwarding.

Edited March 8, 2023 by Happy2Play