Error message - Playback Error - No compaible streams

[FBCMI 0]

After upgrading my Premiere Key from a monthly subscription to a Lifetime, some of the video content stopped playing.  When certain videos are selected from the menu, an error message appears stating "Playback Error - No compatible streams are available at this time".  All the videos played prior to the Key upgrade.

ffmpeg-directstream-3475cce0-22d8-4201-a341-69b883c4096f_1.txt

[Abobader 3470]

Hello FBCMI,

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Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9783]

3 hours ago, FBCMI said:

After upgrading my Premiere Key from a monthly subscription to a Lifetime, some of the video content stopped playing.  When certain videos are selected from the menu, an error message appears stating "Playback Error - No compatible streams are available at this time".  All the videos played prior to the Key upgrade.

ffmpeg-directstream-3475cce0-22d8-4201-a341-69b883c4096f_1.txt 7.48 kB · 0 downloads

You appear to have a permissions issue on your media.

14:28:05.572 E:\FBCMI\BigCity\Kids Lesson Videos\Unit 2\Kids Bible Story Video_ Unit 2, Session 1.mp4: Permission denied

 

[Luke 42083]

Hi there, yes, what kind of drive is your E: drive? Are you able to play that same video in windows explorer?