latest version(1.5.1), cannot display Chinese characters (display "□")

[deltree 3]

Problem Description:

• All Chinese characters in .ass subtitle files are displayed as "□", while Chinese characters in .srt files are displayed normally.
• These subtitle files showed up fine in versions before 1.4.8 (or 1.4.6?, not sure), after that the tizen emby version had issues with the ass subtitles not showing up, and I never used ass again.
• The same ass file is displayed properly in the emby client for windows, ios and android.

Samsung model number: QA65QX2AAJXXZ & QA65Q6ARAJXXZ (two TVs, same issue)

Samsung firmware version: T-NKM2UABC-2111.1 & T-MSMUABC-1393.1

Samsung Emby client version:  1.5.1

Emby server version: 4.7.11.0

 

Attach the server and any transcode logs during the time of playback:

emby server logs.txt

Post a screenshot of the media info from the bottom of the web client:

 

Displayed in TV:

 

Displayed in windows emby client:

 

.ass file:

video.ass

[SamES 1057]

I think this issue should already be resolved for the next USB release.  Can you please test it when it is available?  Thanks

[deltree 3]

4 hours ago, SamES said:

I think this issue should already be resolved for the next USB release.  Can you please test it when it is available?  Thanks

OK, thanks.

[deltree 3]

On 2/10/2023 at 4:11 AM, SamES said:

I think this issue should already be resolved for the next USB release.  Can you please test it when it is available?  Thanks

Hi. After I upgrade to 1.5.2, I found the issue still remains.

[Luke 42077]

Can you try with the hosted web app, http://app.emby.media

How does it compare there?

[deltree 3]

6 hours ago, Luke said:

Can you try with the hosted web app, http://app.emby.media

How does it compare there?

From my windows10 pc, "http://app.emby.media" works very well.

But I cannot find any browser from my Samsung TV. So I cannot verify it by TV.

[Luke 42077]

What version of tizen do these run?

[deltree 3]

3 hours ago, Luke said:

What version of tizen do these run?

Samsung model number: QA65QX2AAJXXZ & QA65Q6ARAJXXZ (two TVs, same issue)

Samsung firmware version: T-NKM2UABC-2111.1 & T-MSMUABC-1393.1

Samsung Emby client version:  1.5.2

Emby server version: 4.7.11.0

[h4050745 0]

I have the same problem on this Samsung TV Q90R75,
This problem only occurs on .ass subtitles, and the .srt subtitles can be displayed normally, because most of them are .ass, and this problem causes a lot of trouble.

[Luke 42077]

Ok please try the next update to the app and let us know how it compares. Thanks .

[deltree 3]

On 4/2/2023 at 12:55 AM, Luke said:

Ok please try the next update to the app and let us know how it compares. Thanks .

New version, issue still remains.

[Luke 42077]

OK, we're looking into it. Thanks.

[deltree 3]

On 4/11/2023 at 1:46 AM, Luke said:

OK, we're looking into it. Thanks.

Hi.

Any update?

Thanks.

[Luke 42077]

Hi, we are looking into it. Thanks.

[william323 1]

Same thing happen here. Hope the next version will fixed it soon. For now srt. subtitles seems unaffected!

[SamES 1057]

7 hours ago, william323 said:

Same thing happen here. Hope the next version will fixed it soon. For now srt. subtitles seems unaffected!

Can you please confirm with a test (check Stats for Nerds), is the playback DirectPlay, DirectStream or Transcode when the Chinese does not appear correctly?

[william323 1]

On 7/12/2023 at 5:07 AM, SamES said:

Can you please confirm with a test (check Stats for Nerds), is the playback DirectPlay, DirectStream or Transcode when the Chinese does not appear correctly?

I don't understand what you means. Even after I install "Emby for Samsung 1.5.7" The problem still remains  !!

embyserver.txt

[Luke 42077]

13 hours ago, william323 said:

I don't understand what you means. Even after I install "Emby for Samsung 1.5.7" The problem still remains  !!

embyserver.txt 577.42 kB · 0 downloads

Please attach the ffmpeg log as well. Thanks.

[william323 1]

On 7/19/2023 at 11:28 AM, Luke said:

Please attach the ffmpeg log as well. Thanks.

Cannot find those log file. I can only find embyserver.txt. Do I need to enable Debug Log Function in-order to see that !?

[Luke 42077]

@william323are you still having an issue with this?

[deltree 3]

2 hours ago, Luke said:

@william323are you still having an issue with this?

Hi. I still having this issue

[Luke 42077]

and it's only an issue with .ass format subtitles, right?

[deltree 3]

17 hours ago, Luke said:

and it's only an issue with .ass format subtitles, right?

That's correct. ".srt" works well.

[deltree 3]

Update: 1.6.9 work fine to me.