Issues playing certain videos

[quinlan59 3]

Hi!

I have an issue playing specific kind of videos, I'm no expert but I think it's related to the codec of the video? I don't know. Here's the portion of logs of when I tried to play the video but it never started (the loading circle and after a few minutes it show an error message).

Synology DS218j
DSM 7.1.1-42962 Update 3

And here's the video specification:

Sorry for the "raw" message, I just don't know how to "debug" this problem.

Thanks for reading !

logs.txt

Edited January 14, 2023 by powol

[Happy2Play 9780]

Can you update to the latest server release 4.7.11.0?

[Luke 42078]

Is any ffmpeg log generated?

[quinlan59 3]

Ho you guys are so quick, thanks a lot!

@Happy2Play, no I cannot. The Synology package manager allows me to only install the 4.7.8.0 version.

@Luke yes it does, a LOT of them, here's one one of them. Is this a subtitles problem?

ffmpeg-transcode-1ec4d8d6-1f3a-4116-93dc-9af0d8e9989a_1.txt

[Happy2Play 9780]

58 minutes ago, powol said:

@Happy2Play, no I cannot. The Synology package manager allows me to only install the 4.7.8.0 version.

Package center will usually be behind for Synology.

https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.11.0/emby-server-synology7_4.7.11.0_armada38x.spk

[quinlan59 3]

I updated the package but I get the same error in logs. Quick additionnal note, it worked on my phone app but not on my TV app (the tv is a LG C2)

Her'es the logs
 

ffmpeg-transcode-0fb5eafe-b8cc-49d1-adf8-8470d6fbc835_1.txt

[KodiTV72 2]

Hi Powol,

Lots of people are using Synology and LG TV and have had issues recently. You may have the same issue where the Emby server is trying to transcode the video when only the audio needs converting.

See 

My guess is that this might be fixed just by turning off video transcoding. It worked for me.

Try turning off video transcode on server version 4.7.11.0. If you are lucky that is all there is to it.

Edited January 15, 2023 by KodiTV72

[quinlan59 3]

Thx KodiTV72, it fixed my problem!

[quinlan59 3]

The problem has mutated, I now can read the videos but the built-in-video subtitles are not displayed :D

[KodiTV72 2]

Yes, that is a side effect.

 

[Luke 42078]

7 hours ago, powol said:

The problem has mutated, I now can read the videos but the built-in-video subtitles are not displayed

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[quinlan59 3]

@Lukesorry for the slightly delayed response, here's the data needed. If I forgot something, let me know.

Here's my problem.

I'm trying to read the following video with french subs on the emby LG TV app (latest version, server is 4.7.11.0

The video loads indefinitely like this

Here's the logs in attachment

The video works fine on Windows PC app Emby Theater, if that help investigations

Thanks!
 

embyserver.txt ffmpeg-transcode-a0c2c34e-f1eb-4d04-9d70-096884c213e7_1.txt

[Luke 42078]

Are you still having an issue with this? Have you updated to Emby Server 4.7.13?