Major playback issues for QE65Q80RATXXU

[akacharos 31]

Hi,

I updated the app to the latest version (1.4.9). 
On the TV I load a movie > shows movie banner > black screen.
While it's black screen on TV , on the server side's dashboard it shows as "currently playing"

In same cases the workaround is that when the screen in black on the TV, stop and play again > it will play.
Workaround hit rate is low (below 25%). 

Same content from the same location plays fine on IOS app or browser.

The whole thing is a hit and miss and makes the Emby app on Samsung TV useless.
Any ideas?

embyserver.txt

[SamES 1057]

Can you please make another attempt with debug logging enabled?  Please attach any ffmpeg logs from this new attempt. Can you please also post the media info for a sample that fails

I can see a lot of notification errors for Slack in the log. I’m not sure if this is causing an issue. It shouldn’t, but worth eliminating 

[akacharos 31]

I finally did a full factory reset to the TV , re-installed Emby app and now everything loads perfectly. Weird, but happy it works

[SamES 1057]

2 hours ago, akacharos said:

I finally did a full factory reset to the TV , re-installed Emby app and now everything loads perfectly. Weird, but happy it works

Awesome.  Painful, but sometimes it's the only way.  It is rare, so hopefully you don't have any more issues.