Volley error when deleting a file/folder

[AsheAshe 8]

Am trying to delete files from my QNAP isntance of Emby, accessed via an nvidia shield. I used to be able to do this no problem, but recently I have been getting an error "volley error com.android.volley.ServerError"

 

I've enclosed my log file below with relevant part

 

2022-11-24 20:27:44.499 Info Server: http/1.1 DELETE http://host1:8096/emby/Items/8747. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; SHIELD Android TV Build/RQ1A.210105.003)
2022-11-24 20:27:44.503 Info App: Removing item from database, Type: Movie, Name: Fast & Furious, Path: /data/movies/Fast & Furious - (2009)/Fast & Furious - (2009).mkv, Id: 8747
2022-11-24 20:27:44.503 Info App: Deleting directory /data/movies/Fast & Furious - (2009)
2022-11-24 20:27:44.505 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.6.0
	Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
	Operating system: Linux version 5.10.60-qnap (root@U16BuildServer118) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: app/emby/System.Private.CoreLib.dll
	Processor count: 3
	Data path: /config
	Application path: /app/emby
	System.IO.IOException: System.IO.IOException: Directory not empty : '/data/movies/Fast & Furious - (2009)'
	   at System.IO.FileSystem.RemoveDirectoryInternal(DirectoryInfo directory, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)
	   at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, BaseItem parent, Boolean notifyParentItem)
	   at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, Boolean notifyParentItem)
	   at Emby.Api.Library.LibraryService.Any(DeleteItems request)
	   at Emby.Api.Library.LibraryService.Any(DeleteItem request)
	   at Emby.Server.Implementations.Services.ServiceController.<>c__DisplayClass6_0.<VoidActionDelegate>b__0(Object service, Object request)
	   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void RemoveDirectoryInternal(System.IO.DirectoryInfo, Boolean, Boolean)
	
2022-11-24 20:27:44.506 Info Server: http/1.1 Response 500 to host2. Time: 7ms. http://host1:8096/emby/Items/8747
2022-11-24 20:27:52.075 Info Server: http/1.1 DELETE http://host1:8096/emby/Items/8776. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; SHIELD Android TV Build/RQ1A.210105.003)
2022-11-24 20:27:52.076 Info App: Removing item from database, Type: Movie, Name: The Fast and the Furious, Path: /data/movies/The Fast and the Furious - (2001)/The Fast and the Furious - (2001).mkv, Id: 8776
2022-11-24 20:27:52.076 Info App: Deleting directory /data/movies/The Fast and the Furious - (2001)
2022-11-24 20:27:52.078 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.6.0
	Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
	Operating system: Linux version 5.10.60-qnap (root@U16BuildServer118) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: app/emby/System.Private.CoreLib.dll
	Processor count: 3
	Data path: /config
	Application path: /app/emby
	System.IO.IOException: System.IO.IOException: Directory not empty : '/data/movies/The Fast and the Furious - (2001)'
	   at System.IO.FileSystem.RemoveDirectoryInternal(DirectoryInfo directory, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)
	   at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, BaseItem parent, Boolean notifyParentItem)
	   at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, Boolean notifyParentItem)
	   at Emby.Api.Library.LibraryService.Any(DeleteItems request)
	   at Emby.Api.Library.LibraryService.Any(DeleteItem request)
	   at Emby.Server.Implementations.Services.ServiceController.<>c__DisplayClass6_0.<VoidActionDelegate>b__0(Object service, Object request)
	   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void RemoveDirectoryInternal(System.IO.DirectoryInfo, Boolean, Boolean)
	
2022-11-24 20:27:52.078 Info Server: http/1.1 Response 500 to host2. Time: 2ms. http://host1:8096/emby/Items/8776

 

[Luke 42077]

HI, are you able to update to Emby Server 4.7.10? Are you still having this issue with that?

[AsheAshe 8]

6 hours ago, Luke said:

HI, are you able to update to Emby Server 4.7.10? Are you still having this issue with that?

Hi, yes I tried last night disabling addons that I wasn't using and restarting emby to update to most recent version but still received the error 

[AsheAshe 8]

On 25/11/2022 at 01:42, Luke said:

HI, are you able to update to Emby Server 4.7.10? Are you still having this issue with that?

Hi Luke,

 I have tried it with the web interface and receive another error around making sure the emby server has access to the folder. 

The Emby server error log states below:

    2022-11-26 12:03:02.128 Info App: Deleting directory /data/movies/Fast & Furious - (2009)
    *** Error Report ***
    Version: 4.7.10.0
    Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
    Operating system: Linux version 5.10.60-qnap (root@U16BuildServer118) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld
    Framework: .NET 6.0.8
    OS/Process: x64/x64
    Runtime: app/emby/System.Private.CoreLib.dll
    Processor count: 3
    Data path: /config
    Application path: /app/emby
    System.IO.IOException: System.IO.IOException: Directory not empty : '/data/movies/Fast & Furious - (2009)'
    at System.IO.FileSystem.RemoveDirectoryInternal(DirectoryInfo directory, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)
    at System.IO.FileSystem.RemoveDirectory(String fullPath, Boolean recursive)
    at System.IO.Directory.Delete(String path, Boolean recursive)
    at Emby.Server.Implementations.IO.ManagedFileSystem.DeleteDirectoryInternal(String path, Boolean recursive, Boolean sendToRecycleBin)
    at Emby.Server.Implementations.IO.ManagedFileSystem.DeleteDirectory(String path, Boolean recursive, Boolean sendToRecycleBin)
    at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, BaseItem parent, Boolean notifyParentItem)
    at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, Boolean notifyParentItem)
    at Emby.Api.Library.LibraryService.Any(DeleteItems request)
    at Emby.Api.Library.LibraryService.Any(DeleteItem request)
    at Emby.Server.Implementations.Services.ServiceController.<>c__DisplayClass6_0.<VoidActionDelegate>b__0(Object service, Object request)
    at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
    at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
    at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: System.Private.CoreLib
    TargetSite: Void RemoveDirectoryInternal(System.IO.DirectoryInfo, Boolean, Boolean)
    

I've logged into Putty and done 

sudo chown -R 1001:1000 /share/medialibrary
& 
sudo chmod -R a=,a+rX,u+w,g+w /share/medialibrary

In Portainer Emby has access to /share/medialibrary/datastore/media/movies & /share/medialibrary/datastore/media/tv which are aliased /data/movies & /data/tv respectively

Is there anything else I would need to do in order to resolve it?

[AsheAshe 8]

Resolved - looks like the pguid was set up wrong, amended and now works as before 

[Luke 42077]

Thanks for following up.