Emby freeze

[cooolboy 1]

Having exactly the same problem. Freezing and crashing the tv. Both when trying to watch the movie or the trailer. Tv firmware 03.21.20 and latest emby app.

Edited November 20, 2022 by cooolboy

[Luke 42077]

Hi @cooolboy 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[cooolboy 1]

Hello @Luke

Will try to find a way to follow the steps but unfortunately i don't have an easy access to the TV as it is at the house of my father in law.

Quote

• Some apps have their own logs (see EMC and Android TV section below).  For others, they may send logs to us automatically if there is a crash.  Please tell us as much about the scenario as you can to help us locate them.

Does the LG App send automatic log reports?

Thank you!

[Luke 42077]

9 hours ago, cooolboy said:

Hello @Luke

Will try to find a way to follow the steps but unfortunately i don't have an easy access to the TV as it is at the house of my father in law.

Does the LG App send automatic log reports?

Thank you!

No, for the Emby LG app it's the server logs that are needed.

[cooolboy 1]

Hello @Luke and Merry Christmas

Finally coming back with some logs and more details about the issue.

Symptoms on the TV are:

- Freezes while interacting with the UI and crashes (specifically when inside a movie).

Example case:

- When entering a movie the tv becomes unresponsive for 10-20 seconds and have to wait before further interaction
- If I press play immediately the tv becomes completely unresponsive and crashes after 1-2 minutes
- When playback is finished, going back to movie the tv is once again unresponsive for 10-20 seconds

The workaround:

- Get inside the movie and wait for 20-30 seconds before further interactions

Probable issue

- Failed request when entering a movie

 

LG TV version 03.21.40

LG TV model 50NANO823QB

Emby App version 1.0.35

Emby Server version 4.7.11.0

embyserver.txt

Edited December 25, 2022 by cooolboy

[Luke 42077]

Emby for LG TV's 1.0.37 has been released. Stay tuned to the blog for the release announcement.

Can you please try out the new update and let us know how it compares? Thanks !

[cooolboy 1]

1 hour ago, Luke said:

Emby for LG TV's 1.0.37 has been released. Stay tuned to the blog for the release announcement.

Can you please try out the new update and let us know how it compares? Thanks !

Installed and tried the new version this morning.
Watched 2 movies and TV did not crash at all.
Browsing and entering in individual movies worked like a charm without any freezing.
Only noticed that the primary movie image was no longer showing when inside a movie but definitely not a deal breaker for such a quick bug fix.
The app is working and we are able to enjoy our media during the holiday season!

Thank you Emby team for the quick fix and this wonderful app!

Merry Christmas and Happy New Year!

Edited December 26, 2022 by cooolboy