Remote Connection Not Working

[WolverineKnight 0]

First off, I followed all the steps in https://support.emby.media/support/solutions/articles/44001849007-connectivity.

However I still can't seem to connect remotely. Local works but remote hasn't been working for over a week. I have Premium and it was working before and no changes were made to the router or Emby Server.

[Luke 42077]

Hi there, which steps succeeded and which ones did not?

[Mookdog 90]

My suggestion would be make sure your ports are forwarded on your router. If they are remove portmapper and restart server. That fixed my problem last week

 

Mook

[Luke 42077]

@WolverineKnight has this helped?

[WolverineKnight 0]

It didn't work

[WolverineKnight 0]

Did this: My suggestion would be make sure your ports are forwarded on your router. If they are remove portmapper and restart server. That fixed my problem last week . Same problem

 

As far as steps:

1. Port forwarding on my router

2. Check https://www.canyouseeme.org/  IP address appears, can't communicate

3. Tried reset the router and modem. Nothing.

[Luke 42077]

Quote

1. Port forwarding on my router

What exactly did you do?

[WolverineKnight 0]

I set up port forwarding on router using the enabling it, setting my WAN address as the IP address, using 8096 for port and the port doesn't open.

[Luke 42077]

2 minutes ago, WolverineKnight said:

I set up port forwarding on router using the enabling it, setting my WAN address as the IP address, using 8096 for port and the port doesn't open.

Can you show us the port forwarding rule that you created? Thanks.

[Carlo 4560]

19 hours ago, WolverineKnight said:

I set up port forwarding on router using the enabling it, setting my WAN address as the IP address, using 8096 for port and the port doesn't open.

Please post a screen shot of the rule(s) setup on the router.

Can you also open a command box (WIN R cmd) from any PC on the network and type:
tracert 1.1.1.1

You can send both of these to me directly via PM (hover over my avatar for messages) to have a look at.  The tracert will normally show things like CGNAT if used by your provider.

 

In your first message you mentioned it was working previously for remote access.  What changed?  Can you think of anything you might have done that could have changed things even a little?  Any VPN, proxy or router changes of any kind?  It's always possible something changed outside your control on the ISP side but it's usually a good idea to review what might have changed locally since it was working.

Is this running on a Shield TV? If not what hardware?

Carlo

[WolverineKnight 0]

[WolverineKnight 0]

On 4/25/2022 at 11:41 AM, cayars said:

Please post a screen shot of the rule(s) setup on the router.

Can you also open a command box (WIN R cmd) from any PC on the network and type:
tracert 1.1.1.1

You can send both of these to me directly via PM (hover over my avatar for messages) to have a look at.  The tracert will normally show things like CGNAT if used by your provider.

 

In your first message you mentioned it was working previously for remote access.  What changed?  Can you think of anything you might have done that could have changed things even a little?  Any VPN, proxy or router changes of any kind?  It's always possible something changed outside your control on the ISP side but it's usually a good idea to review what might have changed locally since it was working.

Is this running on a Shield TV? If not what hardware?

Carlo

Nothing changed. No VPN, proxy, no new router. I running on Shield TV.

[WolverineKnight 0]

Fix. Perform port forwarding using the LAN IP address and fix the problem.

[Happy2Play 9780]

Glad you got it figured out as I was going to say the above rule is missing required info.  As you need Protocol, External/Internal port, and Internal IP.