Stop Emby transcoding when video has embedded subtitles

[tetanus 2]

Hello

I have this movie with

video: AVC High@L4.1

2 audios: DTS and AC-3

5 text streams: 4PGS and 1 UTF

Now, from an external hard disk directly plugged in into the TV, this movie can be played without problems except it doesn't show the subtitles, which is fine, I don't need them (I use external srt).

However, when I try to play it with Emby, it does transcoding. It only seems to be doing that so it can burn in the subtitles into the picture.

I looked through the options and I found

Quote

Allow subtitle extraction on the fly

Embedded subtitles can be extracted from videos and delivered to Emby apps in plain text in order to help prevent video transcoding. On some systems this can take a long time and cause video playback to stall during the extraction process. Disable this to have embedded subtitles burned in with video transcoding when they are not natively supported by the client device.

 

From this I understand that it should be checked so that it doesn't transcode to burn in. But, checked, it still does the transcoding.

How do I stop this transcoding?

Thank you

Edited February 20, 2022 by tetanus

[Abobader 3464]

Hello tetanus,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42080]

Hi there, what emby app are you playing with? Did you explore the stats feature in the video player to learn why it is transcoding?

[tetanus 2]

46 minutes ago, Luke said:

Hi there, what emby app are you playing with? Did you explore the stats feature in the video player to learn why it is transcoding?

I use emby server on my Windows PC and then when I turn on the TV, emby server shows up in sources/input and I play it from there. It uses the built in TV so I'm not sure if I can check stats of the video player you are mentioning.

[Luke 42080]

Hi, what tv?

[tetanus 2]

1 hour ago, Luke said:

Hi, what tv?

LG LF5800

[Luke 42080]

Are you playing from the TV or from Emby?

[tetanus 2]

3 hours ago, Luke said:

Are you playing from the TV or from Emby?

I'm playing it from the TV. Emby server is just running in the background of my Windows PC.

[Happy2Play 9781]

Is this DLNA or the actual Emby LG TV app?

But server and ffmpeg logs would provide this information.

[tetanus 2]

2 minutes ago, Happy2Play said:

Is this DLNA or the actual Emby LG TV app?

But server and ffmpeg logs would provide this information.

I'm guessing it's DLNA. It's not an Emby LG TV app for sure, because I open it from sources, the same place where input USBs are, HDMI cables etc.

Can you please tell me how do I obtain the logs?

[Happy2Play 9781]

1 minute ago, tetanus said:

I'm guessing it's DLNA. It's not an Emby LG TV app for sure, because I open it from sources, the same place where input USBs are, HDMI cables etc.

Can you please tell me how do I obtain the logs?

It is provided in the second post.

But this might be a DLNA profile issue, but logs will tell us more.

 

[tetanus 2]

5 minutes ago, Happy2Play said:

It is provided in the second post.

 

Thank you.

There's no logs folder here

[Happy2Play 9781]

Just now, tetanus said:

Thank you.

There's no logs folder here

Enter /programdata/logs folder.

[Happy2Play 9781]

My guess would be the profile.

  <SubtitleProfiles>
    <SubtitleProfile format="srt" method="Embed" />
    <SubtitleProfile format="srt" method="External" />
  </SubtitleProfiles>

@Lukedo you know if embedded should be "subrip" not srt?

[tetanus 2]

Here are the logs.

16 minutes ago, Happy2Play said:

My guess would be the profile.

  <SubtitleProfiles>
    <SubtitleProfile format="srt" method="Embed" />
    <SubtitleProfile format="srt" method="External" />
  </SubtitleProfiles>

@Luke

If it's that, is there a way to tell Emby not to transcode because I don't care about the embedded PGS or whatever subtitles?

embyserver.txt ffmpeg-transcode-d4a90377-ccd0-47b6-b2d9-6a1230728b73_1.txt hardware_detection-63781248899.txt

Edited February 23, 2022 by tetanus

[Happy2Play 9781]

2 minutes ago, tetanus said:

Here are the logs.

If it's that, is there a way to tell Emby not to transcode because I don't care about the embedded PGS or whatever subtitles?

embyserver.txt 83.76 kB · 0 downloads ffmpeg-transcode-d4a90377-ccd0-47b6-b2d9-6a1230728b73_1.txt 4.7 MB · 1 download hardware_detection-63781248899.txt 156.88 kB · 0 downloads

From a psgsub standpoint transcoding is normal as they are not supported.

What default user is DLNA using? Settings-DLNA, Default user:

What is your Users Subtitle setting?  Settings-Subtitles

[tetanus 2]

Just now, Happy2Play said:

From a psgsub standpoint transcoding is normal as they are not supported.

What default user is DLNA using? Settings-DLNA, Default user:

What is your Users Subtitle setting?  Settings-Subtitles

It's empty, if I click on the arrow I get the local account name of my Windows PC.

This was 'Default' and I changed it to 'No subtitles' and now no transcoding happens and the subtitles are shown from the external .srt file.

Thanks a lot for your help