Strange problems after using SSL

[donniedarko83 6]

Hello,

I hope someone can help me with my issues

First of all, it was a mess to get the SSL certificate working, but afterall it worked but some strange behaviour appeared. Maybe I am a stupid, but is it normal when I play a video file locally on my server that the files are beeing send over my network? This happens only if I connect via HTTPS, if I connect normally with port 8096 the files are beeing played locally. 

Second thing I don't get, all users with a Samsung TV get the message no stream available. All other clients are working. This happend after using SSL. I don't want to give up on SSL only because of the two useres with a Samsung TV, so please maybe you can give me a hint what the problem is here. Server logs are attached. Thanks!

embyserver (4).txt

[Abobader 3470]

Hello donniedarko83,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2014]

When you use https, presumably you specify your server by domain name.  This then resolves to the router's external address; the router (presumably, also, in your case) can do "loopback" or "hairpinning" to send the communication from the client back to the server (and vice versa).  So in this case traffic to and from the router need not be a surprise.

Paul

[donniedarko83 6]

Okay thank you! So this is a normal behavior. Any suggestions regarding the issue with my Samsung clients? 

[Luke 42085]

26 minutes ago, donniedarko83 said:

Okay thank you! So this is a normal behavior. Any suggestions regarding the issue with my Samsung clients? 

Can you please go over an example? Thanks.

[donniedarko83 6]

In the embyserver file you should see at around 6:32pm that they start a movie, but before the video playback starts, on the Samsung TV there is a message like "no streams available" and it skips the video 

embyserver (7).txt

[Luke 42085]

What type of SSL certificate are you using? Samsung TV's only accept a limited set of SSL certificates. @SamES

[donniedarko83 6]

I have used Letsencrypt 

@SamES

[SamES 1057]

13 hours ago, donniedarko83 said:

I have used Letsencrypt 

@SamES

That seems to be the common factor.  Lets Encrypt had an expired root certificate and many devices (including many LG and Samsung TV's) don't have updated certificates.

Many users have had success with moving away from LetsEncrypt to ZeroSSL.

There's a lot of discussion in this thread (and a few others as well ) 

 

[donniedarko83 6]

I have issued a new certificate with ZeroSSL and all is working now. Thanks for the help