app.emby.media - not working

[mrb002 5]

i'm getting the "unable to connect to server" message for my server, but only on a web browser when logging in with emby connect.  

• i have tried both HTTP and HTTPS for logging in to emby connect in a browser
• my server has a domain name and an SSL cert
• smart tv apps and phone apps appear to be unaffected
• logging into emby connect on chrome, i can see the server name but clicking on it gives me the message that says the server can't be connected to or isn't turned on
• confirmed on router and the server that ports are forwarded.  canyouseeme also reporting it can see both the secured and unsecure ports are open.

i tried searching the forums and found some people reporting issues with LE certs in september but those look resolved.

anything else i should try?

[ebr 16184]

Hi.  What happens if you enter the address directly in the browser?

Also, is the address shown on your Emby dashboard for WAN access the correct address?

[Luke 42079]

HI, can you capture the contents of the browser debug console? Thanks.

[Carlo 4561]

Following along as well to hear how this is setup.

[mrb002 5]

Thank you everyone as always for your quick responses - it appears this issue is out of our control. I did lots of testing using non-local devices and it seems like the issue is only occurring on two different corporate networks (maybe some sort of security/VPN issues).  I can still provide logs if you would like but I am also willing to accept this is a limited issue related to those two corporate networks.

[Carlo 4561]

Ahh, yes, the company firewall is likely causing you issues.

If you have the ability you could try and use a VPN connection to bypass the corporate network but they might have that blocked as well.

[Spaceboy 2573]

sounds like a terrible idea to me. if you work somewhere thats blocking websites, they will also be monitoring for vpns. expect a call from your manager...

[mrb002 5]

i'm not doing anything to get around any corporate blocks - i was just worried that app.emby.media appeared to be broken for my server, but it took some time to realize it was likely the corporate networks.

[Luke 42079]

Thanks for the feedback.

[Carlo 4561]

23 hours ago, Spaceboy said:

sounds like a terrible idea to me. if you work somewhere thats blocking websites, they will also be monitoring for vpns. expect a call from your manager...

Totally agree with you even though I was the one who mentioned the VPN. A quick diagnostic test is one thing but abusing the company network is another thing.
When in doubt error on the side to keep you out of trouble!