Remote user playback just spins on the tv screen

[Kyrunner 86]

I have a remote user and anytime he goes to play anytime it just spins on the TV screen 

 

he is using a shield pro. Emby server is qnap 4.6.4.0

i also have a Plex server and he can play every fine.

 

what’s weird is on the server I see the movie direct playing but on his end it just spins. The user is skiz

embyserver (1).txt

Edited October 11, 2021 by Kyrunner

[Luke 42086]

Hi, this is a large log file with a lot of activity. What time was the problem experienced? Thanks.

[Kyrunner 86]

1 minute ago, Luke said:

Hi, this is a large log file with a lot of activity. What time was the problem experienced? Thanks.

Around 1:30 pm to 2:00 pm 

[ebr 16199]

Hi.  What is the bitrate of this item and what is the upload speed at your server and the download speed at the client end?

I see two things of interest in the log.  1) Looks like Cloudflare is involved and 2) the client appears to be using an IPv6 address.  Not sure if those are related yet.

[Kyrunner 86]

26 minutes ago, ebr said:

Hi.  What is the bitrate of this item and what is the upload speed at your server and the download speed at the client end?

I see two things of interest in the log.  1) Looks like Cloudflare is involved and 2) the client appears to be using an IPv6 address.  Not sure if those are related yet.

It happens with dvd, Blu-ray and 4K 

he can play any of those files through my Plex server without issues so shouldn’t be a bandwidth issue. 

[Kyrunner 86]

Disabling IPV6 on the shield fixed the issue 

[Luke 42086]

2 hours ago, Kyrunner said:

Disabling IPV6 on the shield fixed the issue 

That's interesting, thanks for the feedback.