Emby stopped playing file's default audio and subtitles

[Christ1018 1]

The video's default audio is Japanese and subtitles are English.  When I play it on VLC, it plays the audio and subtitles correctly (Japanese and English respectively).  I know this is the default autio and subtitles because VLC does not remember the audio and subtitle settings if you change them and close VLC.  It'll always play the default audio and subtitles on launch.

 

Emby does not want to play the default Japanese audio and English subtitles.  I have tried refreshing metadata and rescanned the folder and library.  Each video keeps playing in English audio with no subtitles.

[Abobader 3464]

Hello Christ1018,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4744]

That depends on your Preferred audio language setting in Settings>Playback tab. If you want default track to play regardless, tick "Play default audio track regardless of language". 

[Luke 42081]

Hi there, how have you configured your emby user audio and language preferences?

[Christ1018 1]

17 minutes ago, Luke said:

Hi there, how have you configured your emby user audio and language preferences?

 

39 minutes ago, GrimReaper said:

That depends on your Preferred audio language setting in Settings>Playback tab. If you want default track to play regardless, tick "Play default audio track regardless of language". 

Hi GrimReaper and Luke,

Yes, I have configured my audio and language preferences.  That's the image I provided, right?  The preferred audio language is English because I would like to view my main movies in English.  This has always worked for me but I recently got a new computer and installed Emby on it, which is where the problems have occurred.

And yes, I have ticked "Play default audio track regardless of language". 

I also have tried removing and adding back the problem-files but for some reason Emby still remembers the settings to those files.  I also don't want to have this be the only option to resolve the problem because I download the files directly to the emby folder.  I don't want to be moving files around all the time, which wasn't the case when playing default audio and subtitles worked before.

[Carlo 4561]

There are similar settings for subtitles as well as the audio.

[GrimReaper 4744]

Could you show us Media Info section on one of the files that ain't playing correctly, does the Japanese track have Default tag? 

[Christ1018 1]

14 minutes ago, GrimReaper said:

Could you show us Media Info section on one of the files that ain't playing correctly, does the Japanese track have Default tag? 

Edited September 2, 2021 by Christ1018

[Christ1018 1]

Looks like when I edited the default audio and subtitles in the file, the original defaults did not get removed.  I'll try editing the file again to remove the original default audio and subtitle options.

[Christ1018 1]

Yeah, unfortunately I'm still getting the incorrect audio and subtitles.  Video is still playing English audio and no subtitles.

[Christ1018 1]

18 minutes ago, cayars said:

There are similar settings for subtitles as well as the audio.

Can you clarify? I'm not sure where you're trying to point me to.

[Carlo 4561]

You will need to configure these type things in each client.

[Christ1018 1]

1 minute ago, cayars said:

You will need to configure these type things in each client.

It still doesn't work when I'm using the computer that's running the server.  Or what did you mean by "each client"?

[GrimReaper 4744]

12 minutes ago, Christ1018 said:

Yeah, unfortunately I'm still getting the incorrect audio and subtitles.  Video is still playing English audio and no subtitles.

Did you try it on unplayed file, not the same one, as that one is remembered, as per settings? 

[Christ1018 1]

8 minutes ago, GrimReaper said:

Did you try it on unplayed file, not the same one, as that one is remembered, as per settings? 

I just tried on unplayed files.  They seem to play the correct default audio now.  However it does select the correct default subtitles, they don't show until I turn them off then back on again.

[GrimReaper 4744]

That is likely related to those being AVC Hi10p encodes, which are repeated source of issues. Burning-in graphical subs is very CPU-expensive process, especially with AVC High 10 profile where decoding is done in software only. It all builds up. You'd be better converting those to 8-bit AVC or any HEVC. 

[Christ1018 1]

19 minutes ago, GrimReaper said:

That is likely related to those being AVC Hi10p encodes, which are repeated source of issues. Burning-in graphical subs is very CPU-expensive process, especially with AVC High 10 profile where decoding is done in software only. It all builds up. You'd be better converting those to 8-bit AVC or any HEVC. 

That must explain it.  Quite unfortunate but at least we have an answer.  Thanks for your help!