vferg 7 Posted July 2, 2021 Share Posted July 2, 2021 (edited) This has been an ongoing issue for me only on the Samsung TV app. Everything else plays these files fine. I first noticed it about a year ago but only recently decided to try and resolve it. First by updating the Samsung app to the latest version but still no luck. The videos I have issues with specifically seem to be Apple TV related ones which was is the only thing that is common between them. My Samsung app is on the latest 1.0.98, the TV model is UN65MU800D year 2017 and firmware 1290.3. Connection is wireless but connection is great and have zero issues with it for every other device in the house including this device as well outside these specific videos. Wireless in house is from Orbi RBK50. Video Stats: Player: Tizen AV Player Play Method: DirectPlay Media resolution: 1356x678 Original Media Info: Container: mkv Bitrate: 3.6 Mbps Video Codec: H264 High Video Framerate 23.976025 fps Audio Codec: EAC3 Audio Channels: 6 Audio Sample Rate: 48000 Hz Attached is the server log in debug from the time when the file was being played. I don't really see anything that stands out but I am not sure what exactly to look for either. Not sure what more I can add, its just odd that its these certain videos. Thank you for looking in advance. embyserver.txt Edited July 2, 2021 by vferg Link to comment Share on other sites More sharing options...
SamES 890 Posted July 3, 2021 Share Posted July 3, 2021 How many subtitle streams does that file have? Link to comment Share on other sites More sharing options...
vferg 7 Posted July 3, 2021 Author Share Posted July 3, 2021 (edited) Wow, just checked and looks like I am counting about 40. I looked over a bunch of other shows and all the ones with issues look to be about that many, guessing Apple is really good at offering tons of languages. I also checked some that work and I saw at least 1 that works fine with 16. Is that the issue here? Is there a known limit to how many before it causes issues? Since I have only seen this issue with the Samsung app would this be a bug? Thanks for the help on this. Edited July 3, 2021 by vferg Link to comment Share on other sites More sharing options...
Luke 37064 Posted July 3, 2021 Share Posted July 3, 2021 What we're noticing is that the tizen video player tends to have difficulty with videos that contain large numbers of subtitle tracks. Link to comment Share on other sites More sharing options...
vferg 7 Posted July 3, 2021 Author Share Posted July 3, 2021 Yup, I just confirmed this by removing the extra tracks and it worked flawlessly after. Thanks for the help. At least I have option if I want to watch something specific on this device now. Do you think it will be something fixable in the future or no way to tell yet? Thanks again Link to comment Share on other sites More sharing options...
Luke 37064 Posted July 3, 2021 Share Posted July 3, 2021 This example is direct playing. When it's direct playing there isn't much we can do to fix it as it's handled by the tizen video player, so that means the fix would have to come via a TV software update. The only thing we could do is try to workaround using server transcoding to convert it to something the TV will have an easier time with. Link to comment Share on other sites More sharing options...
marauder 17 Posted August 10, 2021 Share Posted August 10, 2021 I have this same issue. Only shows that air on AppleTV have this issue on both my samsung TVs. Both latest Emby firmware, 1.0.97 and latest Emby Server 4.6.4 I always have them set to transcode on download and that fixes the issue. How do I go about deleting subtitles from the video? Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 10, 2021 Share Posted August 10, 2021 36 minutes ago, marauder said: I have this same issue. Only shows that air on AppleTV have this issue on both my samsung TVs. Both latest Emby firmware, 1.0.97 and latest Emby Server 4.6.4 I always have them set to transcode on download and that fixes the issue. How do I go about deleting subtitles from the video? Hi, are they embedded subtitles or external? Link to comment Share on other sites More sharing options...
marauder 17 Posted August 10, 2021 Share Posted August 10, 2021 20 minutes ago, Luke said: Hi, are they embedded subtitles or external? All the appleTV shows I have, have embedded subtitles with 30+ subtitles Link to comment Share on other sites More sharing options...
SamES 890 Posted August 11, 2021 Share Posted August 11, 2021 It seems to be a common occurrence that Apple TV files have many, many subtitles which causes this problem. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted August 11, 2021 Share Posted August 11, 2021 11 hours ago, marauder said: I have this same issue. Only shows that air on AppleTV have this issue on both my samsung TVs. Both latest Emby firmware, 1.0.97 and latest Emby Server 4.6.4 I always have them set to transcode on download and that fixes the issue. How do I go about deleting subtitles from the video? No need to reencode/transcode. Just use a tool like mkvtoolnix to remux the file while only selecting the tracks which you need. Link to comment Share on other sites More sharing options...
marauder 17 Posted August 11, 2021 Share Posted August 11, 2021 3 hours ago, FrostByte said: No need to reencode/transcode. Just use a tool like mkvtoolnix to remux the file while only selecting the tracks which you need. Thanks I'll check it out. Link to comment Share on other sites More sharing options...
marauder 17 Posted August 12, 2021 Share Posted August 12, 2021 (edited) thanks for the suggestion on mkvtoolnix. I setup a quick little script to fix the issue and will just have it run on a cron. Just saw the plugin scripter-x so might rewrite it to work with that instead of cron. I have this running on a mkvtoolnix container as my emby setup is on docker. Feel free to play with it. subtitle-strip.sh Edited August 13, 2021 by marauder Updated script with some new features 1 1 Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 13, 2021 Share Posted August 13, 2021 7 hours ago, marauder said: thanks for the suggestion on mkvtoolnix. I setup a quick little script to fix the issue and will just have it run on a cron. Just saw the plugin scripter-x so might rewrite it to work with that instead of cron. I have this running on a mkvtoolnix container as my emby setup is on docker. Feel free to play with it. subtitle-strip.bash 1.58 kB · 0 downloads Thanks for sharing. Link to comment Share on other sites More sharing options...
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