nevolex 4 Posted May 1, 2021 Share Posted May 1, 2021 (edited) Hi guys, I'm on tvs473 and was having external nvidia gpu working just fine with emby latest version, but got qts upgraded today to 4.5.3.1652 that pulled new software: Nvkernel 4.5.3.1652 (from 4/30) Nvidia gpu driver 5.0.2 (from 5/01) Unfortunately after that Emby stopped recognizing the card (p400) I tried the reinstall the drivers a few times with no success may you please help @softworkz or @Luke ? thank a lot alex Edited May 4, 2021 by nevolex Link to comment Share on other sites More sharing options...
softworkz 3335 Posted May 2, 2021 Share Posted May 2, 2021 You need to install the latest driver from the Nvidia website. Link to comment Share on other sites More sharing options...
blickfeld 21 Posted May 6, 2021 Share Posted May 6, 2021 (edited) On 5/2/2021 at 9:45 PM, softworkz said: You need to install the latest driver from the Nvidia website. Where can I find the latest drivers for qnap on the nvidia site @softworkz? on the official qnap site those are the newest: Nvkernel 4.5.3.1652 (from 4/30) Nvidia gpu driver 5.0.2 (from 5/01) Edited May 7, 2021 by blickfeld Link to comment Share on other sites More sharing options...
ricostuart 2 Posted May 14, 2021 Share Posted May 14, 2021 Hi, I have the same issue here. Have the latest QTS, drivers, etc and for some reason emby no longer shows the card available for transcoding. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted May 15, 2021 Share Posted May 15, 2021 I'm not familiar with QNAP at all. I just know that Linux distributions often strip the CUDA runtime and media processing components from the Nvidia drivers, and what always helps is to follow the instructions on the Nvidia site for installing the drivers on Linux. Link to comment Share on other sites More sharing options...
Guest Posted May 15, 2021 Share Posted May 15, 2021 Are you seeing an error in detection from the regular log on Server Startup? Link to comment Share on other sites More sharing options...
nevolex 4 Posted May 15, 2021 Author Share Posted May 15, 2021 52 minutes ago, softworkz said: I'm not familiar with QNAP at all. I just know that Linux distributions often strip the CUDA runtime and media processing components from the Nvidia drivers, and what always helps is to follow the instructions on the Nvidia site for installing the drivers on Linux. you cannot just install the latest nvidia drivers in qnap it's a closed platform, so the drivers are compilated by qnap for QTS (nas's linux os they run) and can only be installed via their store or uploaded directly but it has to be a qnap assigned driver Link to comment Share on other sites More sharing options...
nevolex 4 Posted May 15, 2021 Author Share Posted May 15, 2021 I ended up removing the card all together, no point is even asking qnap for support for a non-officially-supported box. It just worked perfectly until they updated qts and the diver stopped recognizing the card for transcoding Link to comment Share on other sites More sharing options...
softworkz 3335 Posted May 15, 2021 Share Posted May 15, 2021 5 minutes ago, nevolex said: I ended up removing the card all together, no point is even asking qnap for support for a non-officially-supported box. It just worked perfectly until they updated qts and the diver stopped recognizing the card for transcoding Why not give it a try to install according to Nvidia's instructions? It's just about the user-mode part of the driver, not the kernel side. Link to comment Share on other sites More sharing options...
nevolex 4 Posted May 15, 2021 Author Share Posted May 15, 2021 2 minutes ago, softworkz said: Why not give it a try to install according to Nvidia's instructions? It's just about the user-mode part of the driver, not the kernel side. thank you softworkz but I don't know how to do it and frankly, not sure it it even works, if I had an ubuntu server per say, yes for sure I would try, but not sure how that would impact stability of the system, we have not much of knowledge of. I mean yes I have root access to the box via ssh, but if something goes wrong I might not be able to boot the system, to much of a risk. However looks like their enterprise series now come with true dual os mode (2 qts primary and backup) if I had one of those I would try for sure. Not sure maybe @ricostuart is willing to try? Link to comment Share on other sites More sharing options...
softworkz 3335 Posted May 15, 2021 Share Posted May 15, 2021 Sure, I understand. Anyway I wonder how you can use an Nvidia board - aren't those boxes too small for this? Link to comment Share on other sites More sharing options...
nevolex 4 Posted May 15, 2021 Author Share Posted May 15, 2021 2 hours ago, softworkz said: Sure, I understand. Anyway I wonder how you can use an Nvidia board - aren't those boxes too small for this? they are small but mighty , they have 2 pcie express ports so an Nvidia GTX 1050 Ti can fit fine, but will cover the second slot, I had a nvidia quadro p400 that was working perfectly. For some reason my tvx473 had a closed pcie port so i had to open it with the help of some tools, thankfully it worked, but it was all done for nothing now thanks for your support anyway softworkz 1 Link to comment Share on other sites More sharing options...
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