oxhey 1 Posted January 15, 2021 Share Posted January 15, 2021 (edited) Recently in Microsoft Edge (the one based on Chrome), everything I play has a weird issue where it seems like every frame is being duplicated causing a stuttering effect. I'm don't think my description is that good so please see the attached screen record (video only). Sound plays back fine and its direct playing the video. The weird thing is that in Chrome there are no issues even through Edge and Chrome are essentially the same browsers. I'm using the latest version of emby server for Synology and my Edge version is Version 87.0.664.75 (Official build) (64-bit) Reno 911! and 4 more pages - Personal - Microsoft Edge 2021-01-15 20-56-35.mp4 Edited January 15, 2021 by oxhey updated video evidence Link to comment Share on other sites More sharing options...
Luke 37062 Posted January 16, 2021 Share Posted January 16, 2021 Hi, that's too bad. Given that it's direct playing, there isn't much we can do about it. The difference between Edge and Chrome is that Edge supports ac3 and hevc if your hardware supports decoding hevc. What you could do for this video is lower the in-app quality setting to force a full transcode, although make sure to set it back afterwards so that it's not applied to everything you play. Link to comment Share on other sites More sharing options...
oxhey 1 Posted January 16, 2021 Author Share Posted January 16, 2021 But it had been working fine up until a week or so ago? Link to comment Share on other sites More sharing options...
Luke 37062 Posted January 16, 2021 Share Posted January 16, 2021 11 hours ago, oxhey said: But it had been working fine up until a week or so ago? Again it's a problem with the browser video player, or perhaps something environmental on your machine that might be affecting the browser video player. Normally we can detect these problems and automatically switch to server transcoding, but the browser video player isn't actually raising an error, it's just stuttering, so that's a tough one. Link to comment Share on other sites More sharing options...
oxhey 1 Posted January 16, 2021 Author Share Posted January 16, 2021 It's almost definitely a browser issue and not my pc. I've tried 3 different PC's in the house as well as an external pc, all have the same result. Link to comment Share on other sites More sharing options...
Luke 37062 Posted January 16, 2021 Share Posted January 16, 2021 Ok well the reason why it works in Chrome is because it doesn't support hevc so it's relying on server transcoding. Link to comment Share on other sites More sharing options...
RanmaCanada 344 Posted January 26, 2021 Share Posted January 26, 2021 I can confirm that this is isolated to Edge. https://techcommunity.microsoft.com/t5/discussions/hevc-main-10-video-playback-is-heavily-stuttering/m-p/1959752 The jellyfin community has the same issue https://github.com/jellyfin/jellyfin-web/issues/2180 so this has nothing to do with Emby and there is no way that the dev team can fix this. This is all in Microsoft's hands, so expect it to be broken for quite some time. Link to comment Share on other sites More sharing options...
kurtgschumacher 22 Posted July 16, 2021 Share Posted July 16, 2021 My server just started stuttering on Edge last night so I did a bit of research and found a fix. Click the three dots in the upper right of the screen, then select "Settings". Select "System" towards the bottom of the left sidebar Turn off "Use hardware acceleration when available" Restart Edge No more stuttering. I wondered if Edge was getting confused with Emby also using hardware acceleration, so I turned it back on in Edge and off in Emby. Edge was still c-c-c-onf-f-fused. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 16, 2021 Share Posted July 16, 2021 Hi, Were you using Edge on the same computer running Emby Server? If so that could possibly cause a hardware conflict with 2 pieces of software trying to use the same hardware at the same time. If you use Edge or other browser on another computer not running Emby Server you shouldn't have this issue. Link to comment Share on other sites More sharing options...
kurtgschumacher 22 Posted July 16, 2021 Share Posted July 16, 2021 Emby is running on a Synology NAS. Per the previous entries in this thread, There are problems running Emby on Edge... enough so that I found the solution (it's a workaround, really) on a couple of sites. Link to comment Share on other sites More sharing options...
Luke 37062 Posted July 17, 2021 Share Posted July 17, 2021 5 hours ago, kurtgschumacher said: Emby is running on a Synology NAS. Per the previous entries in this thread, There are problems running Emby on Edge... enough so that I found the solution (it's a workaround, really) on a couple of sites. Yea hopefully this gets resolved via browser update so that you don't have to turn off hardware acceleration anymore. 1 Link to comment Share on other sites More sharing options...
kurtgschumacher 22 Posted July 17, 2021 Share Posted July 17, 2021 Browsers are tricky because they slipstream updates, so you don't know when an update happens or what has changed. You just notice that Emby is stuttering today, when it wasn't yesterday. That's why I have Edge, Chrome, and Firefox installed. If an app starts behaving badly I'll try it on all three to make sure it's not a browser issue. I used to use the Brave (Chromium based) browser, but it has a LOT of problems with web forms. So far I haven't noticed any performance hit on Edge with acceleration turned off, and it's easy enough to use Chrome for Emby. Link to comment Share on other sites More sharing options...
Luke 37062 Posted July 18, 2021 Share Posted July 18, 2021 Quote it's easy enough to use Chrome for Emby Indeed. Chrome just doesn't have the built-in hevc or ac3 support, so if you're on Windows, that's what makes Edge very desirable. 1 1 Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 30, 2021 Share Posted July 30, 2021 I'm having the same problem as OP except the browsers are reversed. 1. Chromium is direct playing the x265 HEVC and it stutters just like the OP's video. I turned off hardware acceleration and it didn't help. Version is 92.0.4515.107 64-bit 2. Edge is playing the x265 HEVC normally (Server is transcoding) Version 92.0.902.62 64-bit 3. Firefox is playing the x265 HEVC normally (Server is transcoding) Version is 90.0.2 Link to comment Share on other sites More sharing options...
Luke 37062 Posted July 30, 2021 Share Posted July 30, 2021 Just now, Kewjoe said: I'm having the same problem as OP except the browsers are reversed. 1. Chromium is direct playing the x265 HEVC and it stutters just like the OP's video. I turned off hardware acceleration and it didn't help. Version is 92.0.4515.107 64-bit 2. Edge is playing the x265 HEVC normally (Server is transcoding) Version 92.0.902.62 64-bit 3. Firefox is playing the x265 HEVC normally (Server is transcoding) Version is 90.0.2 Hi there, let's look at an example: Thanks. 1 Link to comment Share on other sites More sharing options...
GrimReaper 3291 Posted July 30, 2021 Share Posted July 30, 2021 5 minutes ago, Kewjoe said: I turned off hardware acceleration and it didn't help. Did you restart the browser upon turning off HA? Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 30, 2021 Share Posted July 30, 2021 (edited) 26 minutes ago, GrimReaper76 said: Did you restart the browser upon turning off HA? Yes I did. I have a pending reboot for an update, i'll try that too. Maybe the process didn't completely close. Edit: Confirmed after reboot. Setting is off and it still stutters and doesn't transcode. Edited July 30, 2021 by Kewjoe Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 30, 2021 Share Posted July 30, 2021 (edited) 3 hours ago, Luke said: Hi there, let's look at an example: Thanks. Here are my logs. I ran all 3 browsers at the same time around 9:40ish?. I cleaned up the first 9 or so hours of the log. let me know if that was a mistake and you need the whole thing. I also sanitized it. Edit: Deleted logs as issue is related to modified browser I'm using and not an Emby issue. Edited July 30, 2021 by Kewjoe Link to comment Share on other sites More sharing options...
GrimReaper 3291 Posted July 30, 2021 Share Posted July 30, 2021 (edited) Upon rereading your posts, I'm a bit confused - what are you referring to as Chromium? One of the Chromium test builds or Chrome? Are you using a modified version of Chromium, like https://www.programmersought.com/article/99133664178/? And if Chrome - which doesn't natively support HEVC playback AFAIK, some read here: https://streaminglearningcenter.com/codecs/google-adding-hevc-playback-to-chrome-seems-like-a-longshot.html - are you using some Add-on based on libde265, like https://chrome.google.com/webstore/detail/h265-hevc-player/dambgipgbnhmnkdolkljibpcbocimnpd? Else I don't get how do you have HA option in either case. Edited July 30, 2021 by GrimReaper76 Typos 1 Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 30, 2021 Share Posted July 30, 2021 50 minutes ago, GrimReaper76 said: Upon rereading your posts, I'm a bit confused - what are you referring to as Chromium? One of the Chromium test builds or Chrome? Are you using a modified version of Chromium, like https://www.programmersought.com/article/99133664178/? And if Chrome - which doesn't natively support HEVC playback AFAIK, some read here: https://streaminglearningcenter.com/codecs/google-adding-hevc-playback-to-chrome-seems-like-a-longshot.html - are you using some Add-on based on libde265, like https://chrome.google.com/webstore/detail/h265-hevc-player/dambgipgbnhmnkdolkljibpcbocimnpd? Else I don't get how do you have HA option in either case. Good call. I'm using an ungoogled modified chromium. I just checked and it looks like they add their own x265 HEVC codecs. Disregard my issue, looks like it's isolated to this particular version of Chrome. Thanks @GrimReaper76 ! I don't even watch using this browser, I just wanted to ensure my family who uses Chrome wouldn't run into issues. 1 1 Link to comment Share on other sites More sharing options...
Smuggnat 11 Posted September 21, 2021 Share Posted September 21, 2021 Just a heads up regarding this issue. I was able to find a fix that works for the time being by downgrading the HEVC Video Extensions from Device Manufacturer version to 1.0.31823. This restores proper playback of HEVC content in Edge. Turn hardware acceleration back on if you disable it, it is required to play HEVC files. I found this information from this post. https://techcommunity.microsoft.com/t5/discussions/hevc-main-10-video-playback-is-heavily-stuttering/m-p/2443434/highlight/true#M48090 2 Link to comment Share on other sites More sharing options...
rooser11 8 Posted October 28, 2021 Share Posted October 28, 2021 On 9/21/2021 at 12:41 PM, Smuggnat said: Just a heads up regarding this issue. I was able to find a fix that works for the time being by downgrading the HEVC Video Extensions from Device Manufacturer version to 1.0.31823. This restores proper playback of HEVC content in Edge. Turn hardware acceleration back on if you disable it, it is required to play HEVC files. I found this information from this post. https://techcommunity.microsoft.com/t5/discussions/hevc-main-10-video-playback-is-heavily-stuttering/m-p/2443434/highlight/true#M48090 thanks looks like hdr to sdr tonemapping does not really work well, if at all. also, i keep getting loading circle when i play hevc files and that does not disappear even after the video is loaded. no overlay control menu shows up either when this happens. thanks though. i guess i will stick to mpv for now. Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 28, 2021 Share Posted October 28, 2021 6 hours ago, rooser11 said: thanks looks like hdr to sdr tonemapping does not really work well, if at all. also, i keep getting loading circle when i play hevc files and that does not disappear even after the video is loaded. no overlay control menu shows up either when this happens. thanks though. i guess i will stick to mpv for now. The browser doesn't tone map by itself, it's only when emby server is transcoding the content. Link to comment Share on other sites More sharing options...
rooser11 8 Posted October 28, 2021 Share Posted October 28, 2021 5 hours ago, Luke said: The browser doesn't tone map by itself, it's only when emby server is transcoding the content. Thanks for confirming. Looks like web version has issues with embedded subtitles anyway, and so I will stick to a dedicated video player instead. Thanks!! Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 28, 2021 Share Posted October 28, 2021 13 minutes ago, rooser11 said: Thanks for confirming. Looks like web version has issues with embedded subtitles anyway, and so I will stick to a dedicated video player instead. Thanks!! @rooser11 the web app does not have any issues with embedded subtitles. Please see Thanks. Link to comment Share on other sites More sharing options...
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