roberton1 0 Posted June 4, 2020 Share Posted June 4, 2020 After the 4.4.2.0 update all my 4K movies freeze after a few minutes. I have tried many different 4K movies and they all have the same problem, the picture freezes but the sound keeps playing and I am not able to fast forward of stop Emby when that happens. I was able to play all 4K content with the same computer without any issues before 4.4.2.0 and the new 4.4.3.0 did not fix the issue either. I have disable throttling and hardware acceleration, removed and reinstall the Emby Server and Theater, changed the HDMI 4K cables, update video card software and even re image the computer and so far nothing has solved the issue. All regular not 4K movies work great. When using KODI and Plex and my 4K movies play flawlessly but i don't like any of those two programs and prefer to keep using Emby. Do you have any suggestion on how to fix my problem? Thank you. Link to comment Share on other sites More sharing options...
Luke 37118 Posted June 4, 2020 Share Posted June 4, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
roberton1 0 Posted June 4, 2020 Author Share Posted June 4, 2020 Thank you for your reply, Here are the logs you requested embyserver.txt embyserver-63726825600.txt hardware_detection-63726812464.txt hardware_detection-63726869781.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted June 12, 2020 Share Posted June 12, 2020 @roberton1 are you still running into this? Link to comment Share on other sites More sharing options...
roberton1 0 Posted June 12, 2020 Author Share Posted June 12, 2020 Hi Luke, I am still running into this problem. I hope to hear from your team soon. Link to comment Share on other sites More sharing options...
Happy2Play 8304 Posted June 12, 2020 Share Posted June 12, 2020 The 4K library's are throwing some sort of error though 2020-06-04 03:02:02.570 Error LibraryMonitor: Error in Directory watcher for: \\robohs1\4KMovies1 *** Error Report *** Version: 4.4.3.0 Command line: C:\Users\Robo\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Robo/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll System.Environment.Version: 3.1.4 Processor count: 8 Program data path: C:\Users\Robo\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\Robo\AppData\Roaming\Emby-Server\system System.ComponentModel.Win32Exception: System.ComponentModel.Win32Exception (64): The specified network name is no longer available. Source: TargetSite: No Stack Trace Available 2020-06-04 03:02:02.570 Error LibraryMonitor: Error in Directory watcher for: \\robohs1\4KMovies2 *** Error Report *** Version: 4.4.3.0 Command line: C:\Users\Robo\AppData\Roaming\Emby-Server\system\EmbyServer.dll Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///C:/Users/Robo/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll System.Environment.Version: 3.1.4 Processor count: 8 Program data path: C:\Users\Robo\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\Robo\AppData\Roaming\Emby-Server\system System.ComponentModel.Win32Exception: System.ComponentModel.Win32Exception (64): The specified network name is no longer available. Source: TargetSite: No Stack Trace Available And permissions issues on "\\robohs1\3DMovies" file:\\robohs1\3DMovies\3D Movies\Marvel Universe\Black Panther\Black Panther (2018) 7.1 Atmos\Black Panther (2018) 7.1 Atmos.mkv: Permission denied Link to comment Share on other sites More sharing options...
Luke 37118 Posted June 16, 2020 Share Posted June 16, 2020 @roberton1 has this helped? Looks like you're having a problem with your network shares. Link to comment Share on other sites More sharing options...
Luke 37118 Posted July 20, 2020 Share Posted July 20, 2020 @roberton1 ? Link to comment Share on other sites More sharing options...
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