Bigmack3000 84 Posted May 28, 2020 Share Posted May 28, 2020 Any idea what would be causing this error? A batch of videos were all converted the same way to H264, and all play in VLC. But this one brings up an error message in Emby while others do not. Link to comment Share on other sites More sharing options...
Luke 37064 Posted May 28, 2020 Share Posted May 28, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted May 28, 2020 Author Share Posted May 28, 2020 logs attached. ffmpeg-remux-d7742874-3664-4749-9c3f-30c39d02c1ca_1.txt ffmpeg-transcode-82c12fc4-d3ee-457c-ac29-1f80efd9d644_1.txt ffmpeg-transcode-955bf804-2a10-429d-bc50-0f2193e4507d_1.txt Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted May 29, 2020 Share Posted May 29, 2020 To me it has something to do with library paths "No such file or directory". But is odd that it can read the media info but not the file. {"Protocol":"File","Id":"2234e7f1c0ac5754c260f3a71697b30c","Path":"/volume1/House of Wisdom/Shorts/G. W. \"Billy\" Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv" Should these reflect the same path? @@Luke 22:30:39.178 /volume1/House of Wisdom/Shorts/G. W. Billy Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv: No such file or directory Link to comment Share on other sites More sharing options...
Luke 37064 Posted May 29, 2020 Share Posted May 29, 2020 /volume1/House of Wisdom/Shorts/G. W. Billy Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv: No such file or directory Either the file has gone missing, storage is disconnected, or emby server does not have permission to read the file. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted May 29, 2020 Author Share Posted May 29, 2020 Once I read that it can find the path but not the file, I knew exactly what the problem must be. It didn't copy it into the log for some reason but the real folder name is: /volume1/House of Wisdom/Shorts/G. W. "Billy" Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv Emby doesn't recognize a folder with quotation marks in it. Once I removed those and rescanned, the file played fine. Thanks! Link to comment Share on other sites More sharing options...
Luke 37064 Posted June 1, 2020 Share Posted June 1, 2020 @@softworkz will be looking at this. Thanks. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted June 9, 2020 Share Posted June 9, 2020 @@Bigmack3000 - Could you please post a server log (just any) and a hardware detection log? Thanks Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted June 9, 2020 Author Share Posted June 9, 2020 Do the logs I posted above help? It works now that the quotation marks were removed from the name. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted June 9, 2020 Share Posted June 9, 2020 (edited) Do the logs I posted above help? It works now that the quotation marks were removed from the name. Yes, we'll fix that shortly. Thanks a lot for reporting! Edited June 9, 2020 by softworkz Link to comment Share on other sites More sharing options...
softworkz 3335 Posted June 9, 2020 Share Posted June 9, 2020 Do the logs I posted above help? It works now that the quotation marks were removed from the name. @@Bigmack3000 - Sorry, I had mixed up cases. If you could post a hw_detection log, that would be great! Thanks Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted June 10, 2020 Author Share Posted June 10, 2020 ok this is from today. I don't have one from a few weeks ago. hardware_detection-63727334366.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 12, 2020 Share Posted August 12, 2020 @Bigmack3000 this should be resolved for the next release. If you'd like to try the beta server that would be helpful. Thanks. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted August 12, 2020 Author Share Posted August 12, 2020 How do I go about that? Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 12, 2020 Share Posted August 12, 2020 What platform are you running on? If available for your platform, the download page of our website will have instructions: https://emby.media/download Link to comment Share on other sites More sharing options...
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