Zelxy 0 Posted May 9, 2020 Share Posted May 9, 2020 So I'm trying to play MKV's with embedded subs (English ASS) and while it detects that there are subs, it doesn't display them on TV. I've tried on my phone (Android) and computer web browser (Firefox) and it works fine. It's just on the tv that I have issues. I have an LG webOS TV LJ590U running on version 05.80.35. I have the logs of me playing an episode attached. Link to comment Share on other sites More sharing options...
CarlosLima 148 Posted May 9, 2020 Share Posted May 9, 2020 I have no problem displaying external subtitles in .SRT format, on LG TV models.One would imagine that your model does not support the SSA format and this can be seen in the online TV manual.To avoid these problems, I always convert the mkv video to fix the caption. Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 9, 2020 Share Posted May 9, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Zelxy 0 Posted May 10, 2020 Author Share Posted May 10, 2020 I have no problem displaying external subtitles in .SRT format, on LG TV models. One would imagine that your model does not support the SSA format and this can be seen in the online TV manual. To avoid these problems, I always convert the mkv video to fix the caption. I'm going to test that way. The manual does say it supports MKV and SSA format for the subs. Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Weird..I thought I had attached them. My bad! Here it goes. LgTvLogs.txt Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 18, 2020 Share Posted May 18, 2020 @@SamES will take a look at this. Thanks. 1 Link to comment Share on other sites More sharing options...
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