smidley 20 Posted February 20, 2020 Share Posted February 20, 2020 I have a remotely hosted emby server (outside my house). I am able to connect to the webUI just fine (https://dnsnameofserver.com:8920). However, when I try to connect via the Emby app on my nvidia shield TV, it says the server is unavailable. I don't know what could be going on here since I've set it up a number of times before without issues. When I'm configuring the app, I put in https://dnsnameofserver.com and for the port I put 8920. Any ideas on where I can check to see what's going on? Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 20, 2020 Share Posted February 20, 2020 What kind of certificate do you have? Most likely, it is not trusted by the Shield. Link to comment Share on other sites More sharing options...
smidley 20 Posted February 20, 2020 Author Share Posted February 20, 2020 What kind of certificate do you have? Most likely, it is not trusted by the Shield. Using a PFX certificate generated by LetsEncrypt. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 24, 2020 Share Posted February 24, 2020 Hi, is the certificate associated with the domain name? Link to comment Share on other sites More sharing options...
smidley 20 Posted February 25, 2020 Author Share Posted February 25, 2020 Hi, is the certificate associated with the domain name? Yes it is. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 25, 2020 Share Posted February 25, 2020 Most likely the device is not trusting your certificate. In our mobile app we have ways to allow you to override this, but this isn't something we've added to the TV app just yet. Link to comment Share on other sites More sharing options...
smidley 20 Posted February 25, 2020 Author Share Posted February 25, 2020 Most likely the device is not trusting your certificate. In our mobile app we have ways to allow you to override this, but this isn't something we've added to the TV app just yet. Interesting, is there some other more reliable way that I should be getting a certificate? Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted February 25, 2020 Share Posted February 25, 2020 Interesting, is there some other more reliable way that I should be getting a certificate? Cloudflare. Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 25, 2020 Share Posted February 25, 2020 Before changing your cert setup, you may want to verify our hypothesis by opening up plain http access for your server temporarily and seeing if you can connect that way. Link to comment Share on other sites More sharing options...
KMBanana 84 Posted February 25, 2020 Share Posted February 25, 2020 Does the Dashboard show "Remote (WAN) access" as "https://dnsnameofserver.com:8920"exactly? Link to comment Share on other sites More sharing options...
smidley 20 Posted March 4, 2020 Author Share Posted March 4, 2020 Does the Dashboard show "Remote (WAN) access" as "https://dnsnameofserver.com:8920"exactly? Yes it does. Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 4, 2020 Share Posted March 4, 2020 For now you'll need a trusted certificate. Our Android mobile app has a special override for this situation for self signed certs but we haven't gotten it into the tv app yet. Link to comment Share on other sites More sharing options...
smidley 20 Posted March 10, 2020 Author Share Posted March 10, 2020 Before changing your cert setup, you may want to verify our hypothesis by opening up plain http access for your server temporarily and seeing if you can connect that way. I am able to connect via the AndroidTV app using HTTP. Link to comment Share on other sites More sharing options...
smidley 20 Posted March 10, 2020 Author Share Posted March 10, 2020 For now you'll need a trusted certificate. Our Android mobile app has a special override for this situation for self signed certs but we haven't gotten it into the tv app yet. I have a trusted cert created with LetsEncrypt. I am able to connect via HTTP, but not HTTPS on the AndroidTV app. Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 11, 2020 Share Posted March 11, 2020 You have a certificate but out of the box it is not trusted by the device by default. That's why the app can't connect with it. We need to add a mechanism into the app to allow you to override this, we just haven't gotten there yet. Link to comment Share on other sites More sharing options...
ebr 14913 Posted March 11, 2020 Share Posted March 11, 2020 Make sure that your server/network setup is providing the full chain for the cert and I think it should work... Link to comment Share on other sites More sharing options...
smidley 20 Posted March 11, 2020 Author Share Posted March 11, 2020 You have a certificate but out of the box it is not trusted by the device by default. That's why the app can't connect with it. We need to add a mechanism into the app to allow you to override this, we just haven't gotten there yet. This type of certificate (letsencrypt) was working for me previously, but isn't anymore. Link to comment Share on other sites More sharing options...
smidley 20 Posted March 11, 2020 Author Share Posted March 11, 2020 Make sure that your server/network setup is providing the full chain for the cert and I think it should work... Is there guidance somewhere on how to check this? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 11, 2020 Share Posted March 11, 2020 That could be due to changes on the device. Again we rely entirely on device support for certificates and if you follow the news they are changing their roles on a seemingly daily basis. I would check what ebr suggested. Link to comment Share on other sites More sharing options...
ebr 14913 Posted March 11, 2020 Share Posted March 11, 2020 Try this thread: https://emby.media/community/index.php?/topic/46647-firetv-stick-cannot-login-using-https/?p=444648 Link to comment Share on other sites More sharing options...
smidley 20 Posted March 11, 2020 Author Share Posted March 11, 2020 Try this thread: https://emby.media/community/index.php?/topic/46647-firetv-stick-cannot-login-using-https/?p=444648 I looked over that thread as well, but it’s for Linux, and my server is windows. Link to comment Share on other sites More sharing options...
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