ebr 14935 Posted November 29, 2019 Share Posted November 29, 2019 I just sent some logs using a First Stick 4k. That should be a newer device that hopefully gives you the time stamps you need. Logs were sent between 7:50 and 8:00pm Eastern Emby User Name displayed: James Let me know if there is anything else you need. That log shows that the app completely loaded the home screen in less than 4 seconds. Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 29, 2019 Share Posted November 29, 2019 just to rule out duckdns is there any change if you enter your remote ip directly into the client vs your duckdns name? Link to comment Share on other sites More sharing options...
jmbond04 1 Posted November 29, 2019 Author Share Posted November 29, 2019 That log shows that the app completely loaded the home screen in less than 4 seconds. It was definitely slower than that but that time was quicker than most. It a little while I'll get you another example. Link to comment Share on other sites More sharing options...
jmbond04 1 Posted November 29, 2019 Author Share Posted November 29, 2019 That log shows that the app completely loaded the home screen in less than 4 seconds. I just sent new logs. Took at least 2 to 3 minutes to load. I then tried to load a show but gave up after it took ~5 minutes to go from the home screen to a Next Up TV show and only the background image had shown. Logs were sent between 3:05 and 3:15pm Eastern Emby User Name displayed: James Link to comment Share on other sites More sharing options...
jmbond04 1 Posted November 29, 2019 Author Share Posted November 29, 2019 just to rule out duckdns is there any change if you enter your remote ip directly into the client vs your duckdns name? Just enabled http so I could try this. The problem still exists using the direct ip. Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 30, 2019 Share Posted November 30, 2019 I just sent new logs. Took at least 2 to 3 minutes to load. Did you have an actual stopwatch on this? The log starts at 15:05:30 and shows that you selected an item at 15:05:57. That is 27 seconds which, I grant you, may feel like 2-3 minutes and is still a long time. It looks like it is just taking your server that long to respond. There are no errors, just a request sent out and a response coming back almost 30 seconds later. This definitely looks like it is network related somehow. This log is going through duckdns. Link to comment Share on other sites More sharing options...
Luke 37118 Posted November 30, 2019 Share Posted November 30, 2019 Have you tried a local network connection without the reverse proxy just to compare? Link to comment Share on other sites More sharing options...
jmbond04 1 Posted December 1, 2019 Author Share Posted December 1, 2019 Did you have an actual stopwatch on this? The log starts at 15:05:30 and shows that you selected an item at 15:05:57. That is 27 seconds which, I grant you, may feel like 2-3 minutes and is still a long time. It looks like it is just taking your server that long to respond. There are no errors, just a request sent out and a response coming back almost 30 seconds later. This definitely looks like it is network related somehow. This log is going through duckdns. I didn't pull out a timer and to a very strong test but I looked at the clock when I started it and when I have finished it and it had changed by 2 minutes. So it was at least over a minute. The other concerning thing is it was very slow to load the info screen for a show. Long enough that I stopped it and sent on the logs. Link to comment Share on other sites More sharing options...
jmbond04 1 Posted December 1, 2019 Author Share Posted December 1, 2019 Have you tried a local network connection without the reverse proxy just to compare? I have tried directly connecting to it but the clients with issues are the ones at another house. The clients that are on the same local network as the server are working fine. Since the ones that are the issue are remote I can't have them connect through the local network connection. Link to comment Share on other sites More sharing options...
ebr 14935 Posted December 1, 2019 Share Posted December 1, 2019 I have tried directly connecting to it but the clients with issues are the ones at another house. The clients that are on the same local network as the server are working fine. So doesn't that pretty much confirm what we are saying about the network connection? Link to comment Share on other sites More sharing options...
jmbond04 1 Posted December 3, 2019 Author Share Posted December 3, 2019 So doesn't that pretty much confirm what we are saying about the network connection? How does it confirm it. As I stated before my phone had no issues using the Emby app loading up quickly on the same network where the Fire TVs that are having this issue are. The only issue came with loading from the Fire TV Emby app. I also tried Emby Theater and had no issues. So the connect was working fine. There's something different between the Fire TV app and the Web client/Emby Theater/ Emby for Android phone. Link to comment Share on other sites More sharing options...
Luke 37118 Posted December 3, 2019 Share Posted December 3, 2019 So then have you tried lowering the in-app quality setting to reduce the bitrate? Link to comment Share on other sites More sharing options...
ebr 14935 Posted December 3, 2019 Share Posted December 3, 2019 So then have you tried lowering the in-app quality setting to reduce the bitrate? He is having very slow general response in browsing. We haven't even gotten to playback. Link to comment Share on other sites More sharing options...
ebr 14935 Posted December 3, 2019 Share Posted December 3, 2019 What other apps are installed on these particular Fire devices? Link to comment Share on other sites More sharing options...
Luke 37118 Posted December 3, 2019 Share Posted December 3, 2019 In that case can you please attach an emby server log from when this happened? the one in the first post is only a two minute example and doesn't contain any obvious problems. Thanks. Link to comment Share on other sites More sharing options...
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