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Unable to play new episode on Roku Emby Beta app


Best Answer ebr , 08 November 2019 - 09:31 AM

 

OK, So if I do a library scan via the TV folder option, it has the same effects for the TV library as if I did the scan from Scheduled Tasks. Right?

 

Please run a top level library scan before any further investigation.

 

Thanks.

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#21 myriaxis OFFLINE  

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Posted 07 November 2019 - 07:40 PM

So, a library scan from the TV Folder scan option (Dashboard/Server/Library/TV Folder/.../Scan Library) is not the same as a libray scan from the Scheduled Task (Dashboard/Expert/Scheduled Tasks/Scan Media Library)?



#22 Happy2Play OFFLINE  

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Posted 07 November 2019 - 07:48 PM

So, a library scan from the TV Folder scan option (Dashboard/Server/Library/TV Folder/.../Scan Library) is not the same as a libray scan from the Scheduled Task (Dashboard/Expert/Scheduled Tasks/Scan Media Library)?

One is scanning one library and the other is scanning all libraries.



#23 myriaxis OFFLINE  

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Posted 07 November 2019 - 09:11 PM

OK, So if I do a library scan via the TV folder option, it has the same effects for the TV library as if I did the scan from Scheduled Tasks. Right?

 

Also, I just did a quick test.

I forced a Scheduled Task Library scan.

I enabled the "Display missing episodes within seasons" in the TV Folder settings.

I forced again a Scheduled Task Library scan.

I enabled the "Display missing episodes within seasons" in the user settings.

I forced once again a Scheduled Task Library scan.

Here is a screenshot (This is us - not ok.png) of the next episode of This Is Us.
Episode 6 is shown as missing and played at the same time.
Episode 7 is the next in line, but shown as missing.
 
5dc4c0994e2fb_Thisisusnotok.png
 
Then

I disabled the "Display missing episodes within seasons" in the user settings.

I forced a Scheduled Task Library scan.

Here is a new screenshot (This is us - ok.png) of the next episode of This Is Us.
 
5dc4c0ae9c143_Thisisusok.png
 
I haven't checked the Roku side.
 
 


#24 Happy2Play OFFLINE  

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Posted 07 November 2019 - 09:22 PM

You will need to post your server log, but for some reason your virtual episode item don't appear to be updating and being removed.  But as I posted in the other two topics they are being removed for me on my Windows systems, dependant of the scan.


Edited by Happy2Play, 07 November 2019 - 09:22 PM.


#25 myriaxis OFFLINE  

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Posted 07 November 2019 - 09:31 PM

Here is the Server log file.

Attached Files



#26 Happy2Play OFFLINE  

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Posted 07 November 2019 - 09:52 PM

That log doesn't show the missing episode being added.

 

But that log only show one virtual item being removed.

2019-11-07 11:55:50.971 Info App: Removing virtual season The End of the F***ing World 2

Have no idea if this could be a migrated database issues as all of my databases are relatively new.



#27 myriaxis OFFLINE  

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Posted 07 November 2019 - 10:20 PM

How can I reset the real versus virtual status of the episodes without losing played status?



#28 Happy2Play OFFLINE  

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Posted 07 November 2019 - 10:31 PM

How can I reset the real versus virtual status of the episodes without losing played status?

 

That is all in the database,  Basically removing and re-adding media or libraries.  But the question becomes why your database is not updating properly with library scans. 

 

How old is your Emby installation?



#29 Happy2Play OFFLINE  

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Posted 07 November 2019 - 10:48 PM

I guess one test would be create a new TV folder and add that folder to a new TV Library.  Then add a couple of series to this new folder and see if you get the same results.  This would validate my database theory.

 

As a note all watched/played statuses are tracked by providerids (TVDB, TMDB, IMDB ids).  Only time media can lose this status is if the media does not have one of these ids.



#30 myriaxis OFFLINE  

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Posted 08 November 2019 - 01:06 AM

My database was created in February 2018 unless it has been recreated during an Emby server upgrade/update.

Just did a metadata refresh on each problematic episode.

It seems to work.

I'll know tomorrow if adding new episodes and scanning the library will work correctly.



#31 ebr OFFLINE  

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Posted 08 November 2019 - 09:31 AM   Best Answer

 

OK, So if I do a library scan via the TV folder option, it has the same effects for the TV library as if I did the scan from Scheduled Tasks. Right?

 

Please run a top level library scan before any further investigation.

 

Thanks.



#32 myriaxis OFFLINE  

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Posted 08 November 2019 - 11:36 AM

Hi ebr,

Just to make sure I get it right, when you say a "top level library scan", it means a "Scan media library" from the Scheduled Task (Dashboard/Expert/Scheduled Tasks/Scan Media Library)?



#33 myriaxis OFFLINE  

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Posted 08 November 2019 - 12:03 PM

OK, I think the database inconsistencies are fixed.

I added a few new episodes this morning.

Before adding them, they showed as missing, which is OK since the files are not there.

I added the files in their rescpective folders.

Emby insicated that new episodes were available.

These episodes still showed as missing, which is OK since I haven't run a media scan.

I run a top level media scan ("Scan media library" from the Scheduled Task).

The new episodes showed as not missing with proper episode image and text.

So far so good.

 

Thanks for all your time and help.



#34 Luke OFFLINE  

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Posted 08 November 2019 - 05:15 PM

Thanks for the feedback.




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