jedgeco 1 Posted October 19, 2019 Share Posted October 19, 2019 I recently created a new Win10 Emby Server, with the intention of shutting down the server on an old machine and starting fresh. I am a Premiere Lifetime subscriber, but I can't get the Premiere key recognized in the dashboard. I enter the key on the Premiere tab: But then when I return to the main dashboard, it's like nothing happened--I still have the "Get Emby Premiere" button, no "premiere medallion" next to the server name, etc.: And I can't access Live TV through the web: I *can*, however, get Live TV, set recordings, etc., through the iOS app: Any idea what's going on here? I've used Emby for years with no issues until now. Thanks! Link to comment Share on other sites More sharing options...
rechigo 293 Posted October 19, 2019 Share Posted October 19, 2019 (edited) I have noticed this as well, I thought it was just me Edited October 19, 2019 by Deathly Link to comment Share on other sites More sharing options...
Happy2Play 8304 Posted October 19, 2019 Share Posted October 19, 2019 A server log may help also as your image does not show the Status section are of Premiere page. But it could be a network issue talking to the Emby admin servers. Link to comment Share on other sites More sharing options...
vaise 307 Posted October 20, 2019 Share Posted October 20, 2019 I reported a similar thing an hour ago in the beta stream. Im my case, it is only happening for remote users behind my reverse proxy - not on my local LAN. Note sure if related or a coincidence. Link to comment Share on other sites More sharing options...
Solution ebr 14935 Posted October 20, 2019 Solution Share Posted October 20, 2019 Hi. Please check that you don't have something like Privacy Badger blocking. Also, is everyone with this issue using the beta server? https://github.com/MediaBrowser/Wiki/wiki/My-Emby-Key-Says-it-is-Invalid-or-Missing 1 Link to comment Share on other sites More sharing options...
jedgeco 1 Posted October 20, 2019 Author Share Posted October 20, 2019 A server log may help also as your image does not show the Status section are of Premiere page. But it could be a network issue talking to the Emby admin servers. Thanks - Attached. Emby log.txt Link to comment Share on other sites More sharing options...
jedgeco 1 Posted October 20, 2019 Author Share Posted October 20, 2019 Hi. Please check that you don't have something like Privacy Badger blocking. Also, is everyone with this issue using the beta server? https://github.com/MediaBrowser/Wiki/wiki/My-Emby-Key-Says-it-is-Invalid-or-Missing Ah! Thanks, that was it! Link to comment Share on other sites More sharing options...
Xorp 47 Posted October 20, 2019 Share Posted October 20, 2019 Ah! Thanks, that was it! Same issue, and same fix for me. Link to comment Share on other sites More sharing options...
vaise 307 Posted October 20, 2019 Share Posted October 20, 2019 (edited) Hi all, Which of these things from @@ebr was the fix for you ? I have : 1 - tried a diff browser (even though I have no blocking things in chrome) 2 - Checked embyserver log for mb3admin.com - never mentioned 3 - Checked my firewall logs - however I am seeing lots of random stuff being blocked as it should - nothing emby related that I can see. Note - This does NOT happen on my local LAN, just on the internet side behind the reverse proxy. I am using the beta - and this was not happening before - however I can say when before as in which beta may have introduced it - assuming it was the beta. One thing - I am blocking all ipv6 in and out - anything to do with it ? Edited October 20, 2019 by vaise Link to comment Share on other sites More sharing options...
jedgeco 1 Posted October 21, 2019 Author Share Posted October 21, 2019 Hi all, Which of these things from @@ebr was the fix for you ? For me, it was Privacy Badger; I disabled it on app.emby.media. 1 Link to comment Share on other sites More sharing options...
vaise 307 Posted October 21, 2019 Share Posted October 21, 2019 No badger on my machines. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 21, 2019 Share Posted October 21, 2019 No badger on my machines. Your issue may be related to the reverse proxy or the remote app access. Let's use your other thread to follow up. Thanks. Link to comment Share on other sites More sharing options...
Safehaven 5 Posted February 6, 2020 Share Posted February 6, 2020 (edited) Hello, I just bought the emby lifetime premier. It worked on my first nas, but my second nas has the same problem as describe in this forum. I do not understand why. They are both synology and the first one is an older model. Any help would be appreciated. Thank you! Edited February 6, 2020 by Safehaven Link to comment Share on other sites More sharing options...
Luke 37118 Posted February 6, 2020 Share Posted February 6, 2020 Hello, I just bought the emby lifetime premier. It worked on my first nas, but my second nas has the same problem as describe in this forum. I do not understand why. They are both synology and the first one is an older model. Any help would be appreciated. Thank you! Hi @@Safehaven, sorry to hear about this. Can you please tell us exactly what is happening? Thanks ! Link to comment Share on other sites More sharing options...
Safehaven 5 Posted February 6, 2020 Share Posted February 6, 2020 Hi @@Safehaven, sorry to hear about this. Can you please tell us exactly what is happening? Thanks ! Hello, thanks for your prompt answer. I receive the "Emby premier key is missing or invalid" witch is odd because it is working on my older synology nas that is on the same network. I tried to erase-save and than reenter-save, but it persists in telling me that the "Emby premier key is missing or invalid". AFI I have join the log in my previous comment. Any suggestions? Link to comment Share on other sites More sharing options...
Luke 37118 Posted February 7, 2020 Share Posted February 7, 2020 Please take a look at this and see if it helps: https://support.emby.media/en/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing Thanks. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted February 7, 2020 Share Posted February 7, 2020 For me, it was Privacy Badger; I disabled it on app.emby.media.Me too. I like how it was explicitly called out too lol. Link to comment Share on other sites More sharing options...
Safehaven 5 Posted February 7, 2020 Share Posted February 7, 2020 Me too. I like how it was explicitly called out too lol. Hi, thank you for the help, but I do not have "Privacy Badger" installed. Link to comment Share on other sites More sharing options...
Luke 37118 Posted February 8, 2020 Share Posted February 8, 2020 Hi, thank you for the help, but I do not have "Privacy Badger" installed. Hi there, sorry to hear about this. Did you check out the help article I linked you to? Link to comment Share on other sites More sharing options...
Safehaven 5 Posted February 8, 2020 Share Posted February 8, 2020 Hi there, sorry to hear about this. Did you check out the help article I linked you to? Hello, yes I have tried all of the fix that is posted on the link. I still cannot explain it. I think I will try a reinstall. Link to comment Share on other sites More sharing options...
Safehaven 5 Posted February 8, 2020 Share Posted February 8, 2020 Hello, yes I have tried all of the fix that is posted on the link. I still cannot explain it. I think I will try a reinstall. Hi, I did not change anything, but after reinstall my key is working. It is really strange...I can not explain it. Anyways thank you for your help! Link to comment Share on other sites More sharing options...
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