Dizzy49 94 Posted September 4, 2019 Share Posted September 4, 2019 Sorry to revive this old thread, but I wasn't sure if it was appropriate to post a new thread for the same issue... I am having issues playing 4K HEVC videos. It will play for 2-3 then the video freezes while the audio continues. My log files were pretty ridiculous, so I cleared them out and tried to play a couple videos to generate logs/errors to attach. I am playing via Amazon Fire Cube. It should play 4k, but if it can't handle it, why isn't Emby transcoding? I have included my transcoding setup as well. embyserver.txt ffmpeg-remux-0149696b-185e-4833-824d-a4aeeb378ec4_1.txt ffmpeg-remux-eb223b28-6b75-49da-b006-b14cd18bf23e_1.txt Link to comment Share on other sites More sharing options...
Luke 37109 Posted September 4, 2019 Share Posted September 4, 2019 Hi there, please try lowering in the app quality setting to force a full transcode and see how that compares. Thanks. Link to comment Share on other sites More sharing options...
Dizzy49 94 Posted September 12, 2019 Author Share Posted September 12, 2019 Without changing anything, it Direct Plays the HEVC content. When I lower the max stream to 2.0Mbps it transcodes the video and it plays. If you skip forward or backward it takes a good 5 seconds for the server to find the spot, start transcoding, and for it to resume playing. So the answer here is that Amazon Fire can't hand HEVC and it needs to be transcoded. Now, how do we get Emby to recognize that so we don't have to have everything else transcoded as well? Link to comment Share on other sites More sharing options...
Luke 37109 Posted September 12, 2019 Share Posted September 12, 2019 So you're using the Android TV app on the Fire Cube? We already have this detection. It's strange that it's coming up wrong. We'll see what @@ebr thinks. Thanks. @@Happy2Play can you please break out @@Dizzy49's post above into a new topic in the Android TV section? Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8296 Posted September 13, 2019 Share Posted September 13, 2019 (edited) @@Dizzy49 Split topic may need to adjust title. Edited September 13, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 13, 2019 Share Posted September 13, 2019 I'll bet we're dealing with this same issue https://emby.media/community/index.php?/topic/75688-4k-hevc-files-freeze-after-a-few-seconds/page-1 Link to comment Share on other sites More sharing options...
ebr 14927 Posted September 13, 2019 Share Posted September 13, 2019 Try disabling the hardware transcoding. If that makes no difference, try disabling the subtitles. Link to comment Share on other sites More sharing options...
Guest asrequested Posted September 13, 2019 Share Posted September 13, 2019 It's playing correctly when transcoded. His issue is when being remuxed. Which is the same issue in the thread that I linked. He's making the assumption that he's having playback issues because the player doesn't support HEVC. I think it's an incorrect assumption. I think if he plays the same video with supported audio and no subs, it will direct play, correctly. Link to comment Share on other sites More sharing options...
Luke 37109 Posted February 12, 2020 Share Posted February 12, 2020 Are you still running into this? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now