mad_cow 2 Posted July 27, 2019 Share Posted July 27, 2019 (edited) I am trying to play an epsiode but it does not play the soundstream with the voices, so I hear only background sounds and sometimes secondary voices. (logs are attached, i started playing the file at 2019-07-27 20:52:22.098) What I tried: - playing other media files is no problem - playing this specific episode on other clients (webclient, android phone and ios) - restarting the server and the client does not solve the issue - I updated to the latest version of emby server 4.2.0.40 (sorry meant to edit the title to a more meaningful title, but I think I cannot edit the post title) embyserver.txt Edited July 27, 2019 by mad_cow Link to comment Share on other sites More sharing options...
Luke 37113 Posted July 27, 2019 Share Posted July 27, 2019 Hi there, have you configured any audio settings in the app? Have you configured audio settings in the device settings? Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 27, 2019 Author Share Posted July 27, 2019 nothing special, what sort of settings are you refering to? Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 27, 2019 Share Posted July 27, 2019 Hi. For instance, it is possible to configure your Shield to always pass thru audio even if the system says it doesn't support it. What it sounds like is happening is that 5.1 audio is being sent to a 2.0 only capable system. Is there a receiver involved? What is the device's audio setting set to? Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 27, 2019 Author Share Posted July 27, 2019 No I don't have a receiver. The Shield is directly connected to my TV Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 27, 2019 Share Posted July 27, 2019 Go into the app playback settings and select "Downmix to stereo" in the audio option and see if that makes a difference. Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 27, 2019 Author Share Posted July 27, 2019 Nope, still the same. strange thing is that with the English subtitles enabled I do get all the audiostreams Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 27, 2019 Share Posted July 27, 2019 (edited) Nope, still the same. strange thing is that with the English subtitles enabled I do get all the audiostreams Maybe when you enable subtitles is transcoding and when direct playing your tv doesn’t support that codec. This happened to me with one 7.1 audio track unsupported by my system, I had to force trancode or select another track. The issue if your system doesn’t support that audio track, audio should be transcoded. Which codec is that audio track? Can you try forcing transcoding? I you don’t need surround sound, you can disable it in Nvidia Shield audio settings. Then audio is downmixed to stereo. @@ebr Is there any difference if you downmix at app level or at nvidia shield level? This is a question I’ve always asked myself, now it’s a good time to ask you. Edited July 27, 2019 by vdatanet Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 28, 2019 Share Posted July 28, 2019 Hi. What version of the app are you running and what was the answer to this question? What is the device's audio setting set to? Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 29, 2019 Author Share Posted July 29, 2019 (edited) I never really changed any of the audio settings of the Shield: "Stereo upmix" is off "Fixed volume" is off "play comfort noise" is on "usb audio mode" is high quality mode And I am am using emby client version 1.7.40g @@vdatanet transcoding indeed does work the audio codec is: Dolby (direct) 5.1 audio channels Edited July 29, 2019 by mad_cow Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 29, 2019 Share Posted July 29, 2019 I never really changed any of the audio settings of the Shield: "Stereo upmix" is off "Fixed volume" is off "play comfort noise" is on "usb audio mode" is high quality mode And I am am using emby client version 1.7.40g And Surround Mode? You can set: Automatic, Always, Never. Try to set Never. This will downmix to Stereo. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 29, 2019 Share Posted July 29, 2019 @@vdatanet transcoding indeed does work Can you post the transcoding log? Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted July 29, 2019 Share Posted July 29, 2019 (edited) I did not see where you stated which version of the Emby app you are using but, if it is before 1.7.23a then the problem could be the same as I reported in this thread in the beta forum:https://emby.media/community/index.php?/topic/72875-no-dialog-audio-on-some-files/ It also could be that, even if you have a later version, that the bug I reported has crept back into the code or that the fix did not fix all possible variations of the bug. Admittedly the problem I had was on my Fire TV, not my Shield, and my Shield played the files fine at the time so the bugs may be unrelated but the operating systems are almost the same and the bugs can be related. I, now, almost never use my Shield or my Fire because Emby has fixed in their beta all the weaknesses that were in the Roku so I now use my Roku Ultras for almost all my Emby streaming. I simply like the Roku Ultra's operating system and user interface a LOT better than any Android style system. So I primarily use the Roku. It should be noted that when I had the audio problem on my Fire TV neither my Ultra or my Shield had any isue at all. Edited July 29, 2019 by Gilgamesh_48 Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 29, 2019 Share Posted July 29, 2019 I did not see where you stated which version of the Emby app you are using but, if it is before 1.7.23a... No, that's not the problem on this platform. And Surround Mode? You can set: Automatic, Always, Never. Try to set Never. This will downmix to Stereo. The answer to this question is key... Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 29, 2019 Author Share Posted July 29, 2019 Surround mode is set to Never attached are 2 logs. 1. without transcoding (and the audio stream issue) 2. with transcoding (correct audio) embyserver-notranscoding.txt embyserver-withtranscoding.txt Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 29, 2019 Share Posted July 29, 2019 Those are the server logs, can you post the transcoding log? Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 29, 2019 Share Posted July 29, 2019 Surround mode is set to Never Try automatic. And also set the app audio setting to Auto. Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 30, 2019 Author Share Posted July 30, 2019 I set the Surround setting on my Shield to auto and also in the Emby app I set it to auto, but the issue remained. Here are the transcoding logs when playing this file ffmpeg-remux-69089c3a-166c-4034-8eca-15d10c5a676c_1.txt ffmpeg-remux-0a04a055-be8a-42d9-a2a0-6dbf85235528_1.txt Link to comment Share on other sites More sharing options...
ebr 14929 Posted July 30, 2019 Share Posted July 30, 2019 I set the Surround setting on my Shield to auto and also in the Emby app I set it to auto, but the issue remained. Here are the transcoding logs when playing this file The problem is now occurring when the item is remuxing? We are sending 5.1 AAC to your receiver. Perhaps it doesn't support this. Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 30, 2019 Share Posted July 30, 2019 (edited) I think he says when transcoding plays fine, the problem is with direct play. Maybe his TV doesn't support AC3 5.1, if that's the case audio should be transcoded. Can you post your TV model? I have an old TV in my bedroom with this problem (doesn't support AC3 5.1), but setting surround mode to "Never" in the shield solves the issue. Edited July 30, 2019 by vdatanet Link to comment Share on other sites More sharing options...
mad_cow 2 Posted July 31, 2019 Author Share Posted July 31, 2019 I have a Sony bravia 42w805a. Is there any way to search in emby for other ac3 content? Link to comment Share on other sites More sharing options...
arrbee99 1561 Posted July 31, 2019 Share Posted July 31, 2019 Apologies, haven't really read this thread, but do you mean something like this ? This is in Chrome though. Link to comment Share on other sites More sharing options...
Guest asrequested Posted July 31, 2019 Share Posted July 31, 2019 (edited) We are sending 5.1 AAC to your receiver. Perhaps it doesn't support this. That's not a good idea. There're many that don't support AAC. You should send PCM audio. Or 2 channel AC3 384 Edited July 31, 2019 by Doofus Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted July 31, 2019 Share Posted July 31, 2019 That's not a good idea. There're many that don't support AAC. You should send PCM audio. Or 2 channel AC3 384 Is sending AAC when transcoding, in this situation audio is Ok. The problem is when audio AC3 5.1 is sended direct play and then there's no audio. It's strange because the TV supports AC3, maybe only two channel. But in this situation when Nvidia Shield downmixes to stereo, audio should be ok. Link to comment Share on other sites More sharing options...
Guest asrequested Posted July 31, 2019 Share Posted July 31, 2019 Is sending AAC when transcoding, in this situation audio is Ok. The problem is when audio AC3 5.1 is sended direct play and then there's no audio. It's strange because the TV supports AC3, maybe only two channel. But in this situation when Nvidia Shield downmixes to stereo, audio should be ok. What is the audio bitrate? Link to comment Share on other sites More sharing options...
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