sandrojpsantos 0 Posted March 14, 2019 Share Posted March 14, 2019 (edited) Hello there, It is my first post in here. So after deep search and trying to understand why this type of files specificaly don't work. here is the media info of one of them: Format : MatroskaFormat version : Version 4 / Version 2File size : 6.09 GiBDuration : 1 h 28 minOverall bit rate mode : VariableOverall bit rate : 9 871 kb/sEncoded date : UTC 2016-04-24 21:06:10Writing application : mkvmerge v9.1.0 ('Little Earthquakes') 64bitWriting library : libebml v1.3.3 + libmatroska v1.4.4Attachments : CronosPro-Semibold.ttf / CronosPro-SemiboldIt.ttf / ariali.ttf / Arialtbg.ttf / lion_king.ttfVideoID : 1Format : AVCFormat/Info : Advanced Video CodecFormat profile : High 10@L5.1Format settings : CABAC / 16 Ref FramesFormat settings, CABAC : YesFormat settings, ReFrames : 16 framesCodec ID : V_MPEG4/ISO/AVCDuration : 1 h 28 minBit rate : 4 275 kb/sWidth : 1 920 pixelsHeight : 1 080 pixelsDisplay aspect ratio : 16:9Frame rate mode : ConstantFrame rate : 23.976 (24000/1001) FPSColor space : YUVChroma subsampling : 4:2:0Bit depth : 10 bitsScan type : ProgressiveBits/(Pixel*Frame) : 0.086Stream size : 2.64 GiB (43%)Title : x264 CRF15Writing library : x264 core 148 r2638 7599210Encoding settings : cabac=1 / ref=16 / deblock=1:1:1 / analyse=0x3:0x133 / me=tesa / subme=11 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=22 / scenecut=40 / intra_refresh=0 / rc_lookahead=80 / rc=crf / mbtree=1 / crf=15.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=1:0.60Default : YesForced : NoAudio #1ID : 2Format : AC-3Format/Info : Audio Coding 3Commercial name : Dolby DigitalCodec ID : A_AC3Duration : 1 h 28 minBit rate mode : ConstantBit rate : 640 kb/sChannel(s) : 6 channelsChannel layout : L R C LFE Ls RsSampling rate : 48.0 kHzFrame rate : 31.250 FPS (1536 SPF)Bit depth : 16 bitsCompression mode : LossyStream size : 405 MiB (6%)Title : AC3 @ 640kbps (5.1)Language : PortugueseService kind : Complete MainDefault : YesForced : NoAudio #2ID : 3Format : FLACFormat/Info : Free Lossless Audio CodecCodec ID : A_FLACDuration : 1 h 28 minBit rate mode : VariableBit rate : 4 931 kb/sChannel(s) : 8 channelsChannel layout : L R C LFE Lb Lr Ls RsSampling rate : 48.0 kHzFrame rate : 11.719 FPS (4096 SPF)Bit depth : 24 bitsCompression mode : LosslessStream size : 3.04 GiB (50%)Title : FLAC - DTS-HD @ 5640kbps (7.1)Writing library : libFLAC 1.3.1 (UTC 2014-11-25)Language : EnglishDefault : NoForced : NoText #1ID : 4Format : ASSCodec ID : S_TEXT/ASSCodec ID/Info : Advanced Sub Station AlphaDuration : 1 h 20 minBit rate : 131 b/sCount of elements : 1157Compression mode : LosslessStream size : 77.9 KiB (0%)Title : ASS - preAOLanguage : PortugueseDefault : NoForced : NoText #2ID : 5Format : ASSCodec ID : S_TEXT/ASSCodec ID/Info : Advanced Sub Station AlphaDuration : 1 h 20 minBit rate : 131 b/sCount of elements : 1157Compression mode : LosslessStream size : 77.9 KiB (0%)Title : ASS - posAOLanguage : PortugueseDefault : NoForced : NoText #3ID : 6Format : PGSMuxing mode : zlibCodec ID : S_HDMV/PGSCodec ID/Info : Picture based subtitle format used on BDs/HD-DVDsDuration : 1 h 20 minBit rate : 10.4 kb/sCount of elements : 2300Stream size : 5.99 MiB (0%)Title : PGSLanguage : PortugueseDefault : NoForced : NoText #4ID : 7Format : PGSMuxing mode : zlibCodec ID : S_HDMV/PGSCodec ID/Info : Picture based subtitle format used on BDs/HD-DVDsDuration : 1 h 22 minBit rate : 11.2 kb/sCount of elements : 2358Stream size : 6.61 MiB (0%)Title : PGSLanguage : EnglishDefault : NoForced : No Since I am in here I would like to know also why PGS subtitles make the videos unplayable. I have the server and the app updated. Thank you in advance Edited March 14, 2019 by sandrojpsantos Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 14, 2019 Share Posted March 14, 2019 why this type of files specificaly don't work Hi there, can you please describe the problem in more detail? What exactly happens when you try to play? Link to comment Share on other sites More sharing options...
sandrojpsantos 0 Posted March 14, 2019 Author Share Posted March 14, 2019 (edited) Hi there, can you please describe the problem in more detail? What exactly happens when you try to play? So, I just open the file and it doesn't start. Goes to a black screen and the app just stays like that until I force close it. I play any type of MKV fine with h264 and h265 but this ones I can't, the only visible difference for me is the SSA subtitles but I start the file without subtitles. Also I take the time to talk about some bugs with movies, sometimes when a movie have a DTS 7.1 audio the image goes bad, I have to change audio during play and go back for the movie to play ok. With the PGS subtitles the movies, any of them don't work. Hope you can help me with this issue or at least take notes for future updates, I have been testing both emby and plex, and I 'm really digging emby apart for this bugs - For instance with PLEX this works fine (except with the PGS subtitles that when activated it does play the movie but not with HDR), but I prefer the kind of control I am getting here. Hell, If you had subtitle controls for color and brightness on the LG app I will just buy the thing P.S: Also love to see an admin so active in helping, good job Edited March 14, 2019 by sandrojpsantos Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 15, 2019 Share Posted March 15, 2019 Ok, we have a new app update in review. Let's re-evaluate once that is available. Thanks. Link to comment Share on other sites More sharing options...
sandrojpsantos 0 Posted March 15, 2019 Author Share Posted March 15, 2019 Ok, we have a new app update in review. Let's re-evaluate once that is available. Thanks. Ok, thank you. Can you tell me the version of the app which I should expect to be on the look out? Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 15, 2019 Share Posted March 15, 2019 1.0.15. It has been released today. Link to comment Share on other sites More sharing options...
sandrojpsantos 0 Posted March 18, 2019 Author Share Posted March 18, 2019 1.0.15. It has been released today. Hello again, after many tests, the problems persist even with this new release. Any ideas? Thank you in advance. Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 18, 2019 Share Posted March 18, 2019 @@SamES Link to comment Share on other sites More sharing options...
SamES 891 Posted March 18, 2019 Share Posted March 18, 2019 Is it still all the same issues? For the black screen issue, this is something we need to force transcoding on. It appears to be an LG limitation with some embedded subs, even if they are off. For images going bad with 7.1 audio, can you provide some media info. Are they HEVC/4K files by any chance? Is it still a problem that you can't play and movies with PGS subs? That one is a bit unusual. What happens when you try? Is it that the subs don't play (should be transcoding). Are they 4K as well? Link to comment Share on other sites More sharing options...
sandrojpsantos 0 Posted March 28, 2019 Author Share Posted March 28, 2019 Is it still all the same issues? For the black screen issue, this is something we need to force transcoding on. It appears to be an LG limitation with some embedded subs, even if they are off. For images going bad with 7.1 audio, can you provide some media info. Are they HEVC/4K files by any chance? Is it still a problem that you can't play and movies with PGS subs? That one is a bit unusual. What happens when you try? Is it that the subs don't play (should be transcoding). Are they 4K as well? Sorry for the time, somehow I missed the notification. But yeah, the PGS subs just don't work at all I activate it and the video stops, sometimes even crashes for a bit, never did work really, but in previous versions the crashes were more prodominant. I think something is missing from the devs side because even with plex PGS has issues working only without being able to do HDR. And yeah I just have 4K HDR movies with PGS to test. For the Audio issue yes they are HEVC/4k and the audio is true hd 7.1 Dolby Atmos Link to comment Share on other sites More sharing options...
Luke 37098 Posted March 28, 2019 Share Posted March 28, 2019 The LG TV does not support PGS, therefore the server will have to burn them in with transcoding, and you will need a server that is powerful enough to do that. Link to comment Share on other sites More sharing options...
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