myrokulife 0 Posted June 28, 2018 Share Posted June 28, 2018 I just installed emby, earlier today (6/27/2018) and I can't get anything to play. Everything is video error. I tried to change the video settings, installed beta version and still nothing is playing. Possible solves please and thank you. Link to comment Share on other sites More sharing options...
Luke 37064 Posted June 28, 2018 Share Posted June 28, 2018 Hi there, we're sorry to hear about this. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
keith1966 0 Posted July 29, 2018 Share Posted July 29, 2018 I am having the same problem. Video error ignored ok high lighted. Like the product but all i get is errors. Link to comment Share on other sites More sharing options...
Luke 37064 Posted July 29, 2018 Share Posted July 29, 2018 I am having the same problem. Video error ignored ok high lighted. Like the product but all i get is errors. @@keith1966 Hi there, we're sorry to hear about this. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
syralk 12 Posted August 4, 2018 Share Posted August 4, 2018 Having the same issue on roku 3700 and 3900 when playing hevc videos Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 4, 2018 Share Posted August 4, 2018 @@syralk Hi there, we're sorry to hear about this. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
syralk 12 Posted August 4, 2018 Share Posted August 4, 2018 Ok perfect I'll do that Tuesday Link to comment Share on other sites More sharing options...
syralk 12 Posted August 5, 2018 Share Posted August 5, 2018 @@syralk Hi there, we're sorry to hear about this. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! sent the log to PV Link to comment Share on other sites More sharing options...
syralk 12 Posted August 10, 2018 Share Posted August 10, 2018 @@syralk Hi there, we're sorry to hear about this. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! I just try it again on last beta version for Roku, with a Hevc video with a roku express 3900 what happen is the videos will popup ignore skip to the next video, " also a hevc" in the same show and play it , then i can stop and go back to the first one i was watching. it seem to just happen when you open the emby app on roku for the first time then, i do not see this error again. Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 10, 2018 Share Posted August 10, 2018 So it only happened once? Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 10, 2018 Share Posted August 10, 2018 That's interesting because I found a reference to this error in Hulu support and their suggestion was to re-start the Roku device. Link to comment Share on other sites More sharing options...
syralk 12 Posted August 10, 2018 Share Posted August 10, 2018 (edited) So it only happened once? yes on Roku Express 3900CA From the Roku you start Emby App I'm using the beta but the stable to the same thing then you will play a video with a hevc codec example :Show - S01E01 you will see the popup Video ignore warning then the Roku will skip to Show - S01E02 and it will play event if its a hevc then if you stop and play Show - S01E01 it will play without error i can stop it and go to S01E02, S01E03 ... without issue if I go back to the roku main screen and open back emby app it will happen again, the same way Edited August 10, 2018 by syralk Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 10, 2018 Share Posted August 10, 2018 Ah, I see what you mean. Can you try re-starting the Roku and see if that happens to make any difference? Link to comment Share on other sites More sharing options...
syralk 12 Posted August 10, 2018 Share Posted August 10, 2018 Ah, I see what you mean. Can you try re-starting the Roku and see if that happens to make any difference? Do you mean do a reset the Roku to factory then retry? Sent from my ONEPLUS A3000 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 10, 2018 Share Posted August 10, 2018 Do you mean do a reset the Roku to factory then retry? No. I just mean use the system menu to do a restart or just unplug it for a few seconds and plug it back in. Thanks. Link to comment Share on other sites More sharing options...
syralk 12 Posted August 10, 2018 Share Posted August 10, 2018 No. I just mean use the system menu to do a restart or just unplug it for a few seconds and plug it back in. Thanks. I power off and on the Roku each time I open the tv, so that part is already done [emoji4] Sent from my ONEPLUS A3000 using Tapatalk Link to comment Share on other sites More sharing options...
syralk 12 Posted August 13, 2018 Share Posted August 13, 2018 just receive the Roku 4620 and this one do not do the Video ignore error it seem to only happen on the Roku Express 3700 3900 Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 13, 2018 Share Posted August 13, 2018 Ok, let's re-evaluate once we have the info requested in post #6. Thanks ! Link to comment Share on other sites More sharing options...
syralk 12 Posted August 13, 2018 Share Posted August 13, 2018 Ok, let's re-evaluate once we have the info requested in post #6. Thanks ! just send it using "Send Log" from the Roku local user: kyle Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 13, 2018 Share Posted August 13, 2018 just send it using "Send Log" from the Roku local user: kyle Hi. We're going to need the complete set of logs - including server and any ffmpeg ones - as the app log, again, is just showing us what you already saw - the Roku video player throwing that error. Thanks! Link to comment Share on other sites More sharing options...
syralk 12 Posted August 13, 2018 Share Posted August 13, 2018 I'll do that tomorow morning [emoji4] Sent from my ONEPLUS A3000 using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 14, 2018 Share Posted August 14, 2018 Thanks. Link to comment Share on other sites More sharing options...
syralk 12 Posted August 14, 2018 Share Posted August 14, 2018 This is the log files I reboot the server just before doing them Also I recent the log with the Roku Local username is Kyle Server.txtffmpeg-roku.txt Sent from my ONEPLUS A3000 using Tapatalk Link to comment Share on other sites More sharing options...
syralk 12 Posted August 14, 2018 Share Posted August 14, 2018 (edited) what i can see here is the video request direct play when its suppose to be transcoding, the Roku Express 3700 and 3900 do not support hevc but the Roku Premiere 4620 doest support it 2018-08-14 08:28:52.688 Info App: User policy for Kyle. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2018-08-14 08:28:52.706 Info App: Profile: Roku SG, Path: G:\Shows\Supergirl (2015)\Season 1\Supergirl S01E01 HDTV 720p x265 AAC E-Subs [GWC].mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2018-08-14 08:28:52.732 Info App: Profile: Roku SG, Path: G:\Shows\Supergirl (2015)\Season 1\Supergirl S01E01 HDTV 720p x265 AAC E-Subs [GWC].mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2018-08-14 08:28:52.732 Info App: Profile: Roku SG, Path: G:\Shows\Supergirl (2015)\Season 1\Supergirl S01E01 HDTV 720p x265 AAC E-Subs [GWC].mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True Edited August 14, 2018 by syralk Link to comment Share on other sites More sharing options...
Luke 37064 Posted August 14, 2018 Share Posted August 14, 2018 That doesn't mean it's direct playing. You attached an ffmpeg log above so it looks like it's transcoding. Link to comment Share on other sites More sharing options...
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