cybergrimes 90 Posted February 28, 2018 Share Posted February 28, 2018 Hey there, noticed a user on my dashboard this morning streaming live tv at my global remote rate of 1.5 Mbps, this user has a server side setting of 3.0 Mbps. Am I incorrect in how this should work? Thanks, server.log transcode.log Link to comment Share on other sites More sharing options...
ebr 14930 Posted February 28, 2018 Share Posted February 28, 2018 Hi. The global rate will take priority there I believe. By setting that rate, you said "don't let anyone go over this". Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted February 28, 2018 Author Share Posted February 28, 2018 Hi. The global rate will take priority there I believe. By setting that rate, you said "don't let anyone go over this". Verbiage on the user setting page indicates the opposite? "This will override the default global value set in server playback settings." Link to comment Share on other sites More sharing options...
ebr 14930 Posted February 28, 2018 Share Posted February 28, 2018 Yeah, I can see how that could be confusing but I'm pretty sure it will only override if it is less than the global one. Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted February 28, 2018 Author Share Posted February 28, 2018 Yeah, I can see how that could be confusing but I'm pretty sure it will only override if it is less than the global one. Ok I have per user settings for everyone anyway so I'll just take out the global limit entirely. I had only put it in while initially inviting my users. Thanks! Link to comment Share on other sites More sharing options...
Luke 37115 Posted February 28, 2018 Share Posted February 28, 2018 We'll improve the text, thanks. 1 Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 3, 2018 Author Share Posted March 3, 2018 (edited) I'm still seeing my user at 1.3 Mbps playback. Is there a line in the log that would indicate user set the limit on client? Edited March 3, 2018 by cybergrimes Link to comment Share on other sites More sharing options...
Luke 37115 Posted March 3, 2018 Share Posted March 3, 2018 You can see the bitrate params in the url in the log. Generally the final value is the lower of the user bitrate setting from the app as well as the server value. Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 7, 2018 Author Share Posted March 7, 2018 (edited) Quick revisit on this question, just trying to get a firm understanding-- so hard to ask certain users to change settings on the client ; ) I've got a user set at 4 Mbps but I'm seeing transcoding of a 2.6 Mbps movie; is the 'max bitrate: 2480620' on this 2nd line the user setting? If so what is that from, I've only seen 2 or 3 as options on the client 2018-03-07 10:11:35.918 Info App: RemoteClientBitrateLimit: 4000000, RemoteIp: , IsInLocalNetwork: False 2018-03-07 10:11:35.918 Info App: Bitrate exceeds DirectStream limit: media bitrate: 2647473, max bitrate: 2480620 2018-03-07 10:11:35.908 Info App: Profile: Roku SG, Path: D:\movies\Kingdom of Heaven (2005)\Kingdom of Heaven (2005) - Director's Cut.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: False Thanks! Edited March 7, 2018 by cybergrimes Link to comment Share on other sites More sharing options...
Luke 37115 Posted March 7, 2018 Share Posted March 7, 2018 We'd have to look at the complete log of an example, but in that second log line, that's a determination based on looking at your server setting, and the user's setting. Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 7, 2018 Author Share Posted March 7, 2018 Here's the log file server.log Link to comment Share on other sites More sharing options...
Luke 37115 Posted March 7, 2018 Share Posted March 7, 2018 and the ffmpeg log? Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 7, 2018 Author Share Posted March 7, 2018 Sorry here you go, I did notice QSV didn't kick in for this transcode for some reason transcode.log Link to comment Share on other sites More sharing options...
Luke 37115 Posted March 7, 2018 Share Posted March 7, 2018 Ok it appears you do have the server set to limit to 4 mbps outbound, but the client app also has it's limit set to 2.4 mbps, therefore the lower of those values is 2.4 so that's what you get. You may wish to tell that user to set their playback quality back to Auto unless they have a reason to change it. Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 7, 2018 Author Share Posted March 7, 2018 Hmm I can ask he check it but is 2.4 even an option for the Roku client? I thought it would be 2 or 3 like I see on all my clients Link to comment Share on other sites More sharing options...
Luke 37115 Posted March 7, 2018 Share Posted March 7, 2018 I don't have that list in front of me, but I just approximated at 2.4 by adding up values in the log. Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 12, 2018 Author Share Posted March 12, 2018 (edited) So I've got a user set at a 4Mbps rate limit but seeing a 1.6 Mbps transcode playing with a 720x404 resolution-- user checked settings and app is set at auto. I had him change it to 4 Mbps and I'm seeing playback at around 3.8 Mbps, so this is good but it seems like it wouldn't actually use the auto setting vs server limit setting. All of my remote users are Roku and I had set them all with rate limits before they ever watched anything, I feel like these numbers I'm seeing are the original rate limits I set, like it's stuck... I can't prove that of course, it's just this 1.6 Mbps user was originally set at 2 Mbps and the 2.4 Mbps user was originally set at 3 Mbps. Edited March 12, 2018 by cybergrimes Link to comment Share on other sites More sharing options...
ebr 14930 Posted March 12, 2018 Share Posted March 12, 2018 So I've got a user set at a 4Mbps rate limit but seeing a 1.6 Mbps transcode playing with a 720x404 resolution-- user checked settings and app is set at auto. I had him change it to 4 Mbps and I'm seeing playback at around 3.8 Mbps, so this is good but it seems like it wouldn't actually use the auto setting vs server limit setting. All of my remote users are Roku and I had set them all with rate limits before they ever watched anything, I feel like these numbers I'm seeing are the original rate limits I set, like it's stuck... I can't prove that of course, it's just this 1.6 Mbps user was originally set at 2 Mbps and the 2.4 Mbps user was originally set at 3 Mbps. Hi. The Auto setting will test the current connection to the server and adjust accordingly. The limits you set are always maximums. If conditions won't allow them, then lower rates will be used (on auto). Link to comment Share on other sites More sharing options...
cybergrimes 90 Posted March 12, 2018 Author Share Posted March 12, 2018 (edited) Hey there ebr. I feel like this is odd, it was consistently 1.6 Mbps for this user who's on a high rate cable ISP, every single time every day of the week. Never was a better connection available than 1.6 Mbps? My other user who is hitting 2.4 Mbps lives 500 miles further away and with a slower internet connection. I realize this is anecdotal on my part but it's the inverse of expectation based on what I know about the users. I've never had multiple remote users connected at the same time so it should be full upload available when this is happening... Meanwhile I can set my phone at auto using 4G LTE connection only and it transcodes at 8.8 Mbps but with frequent pauses or some clipping in the audio. The video isn't something I would watch with the pausing/clips, if I change the client setting to 5 or 6 Mbps it plays fine. Why does it think the 8.8 Mbps setting would work? Sorry, not trying to be a PITA. I know this rate limit stuff is total crap to diagnose. I'm going to just have my users set the limit client side I think. Edited March 12, 2018 by cybergrimes Link to comment Share on other sites More sharing options...
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