miltuxon 0 Posted February 22, 2018 Share Posted February 22, 2018 (edited) Log upload 02:50PM and 3:00 PM GTM -3 with Roku App Local user is Milton The Roku Emby application keeps loading when you try to play any live channel on M3U Tuner, and the loading logo remains on screen even when you exit to the main emby menu. This is the m3u list url https://pastebin.com/raw/x3AmLeiL Edited February 25, 2018 by miltuxon Link to comment Share on other sites More sharing options...
Luke 37062 Posted February 22, 2018 Share Posted February 22, 2018 Hi there, are you able to play this stream in the web app? Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 22, 2018 Author Share Posted February 22, 2018 Yes, in web app playing without problems. Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 22, 2018 Share Posted February 22, 2018 Hi. Are you sure the exact same channel at the same time worked from the web app? It looks like the request timed out on the Roku. Also, it looks like it presented you with an error in a message box. Did you see that? If so, what, exactly, did it say? Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 22, 2018 Author Share Posted February 22, 2018 yes, same channel at the same time. I upload a new log 6:17PM, User milton Playing Canal 26, Stream URL http://live-edge01.telecentro.net.ar/live/smil:c26.smil/playlist.m3u8 in web app and Roku I upload new log to make sure I played exactly the same channel and the result is the same, it plays on the web app and not on Roku. Link to comment Share on other sites More sharing options...
Luke 37062 Posted February 22, 2018 Share Posted February 22, 2018 Can you also provide the emby server and ffmpeg log from when you tried to play on roku? thanks. Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 23, 2018 Author Share Posted February 23, 2018 ok, I attach them, screenshot of the channel playing on WebApp and the channel on Roku.Also attached server-63654941368.txt. Tthere is no log of ffmpeg at the time of channel playback. I commented that with IPTV plugin the channels are reproduced without problems in both platforms server-63654941368.txt Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 23, 2018 Share Posted February 23, 2018 For reference, here is the playback url from the app. This time, it looks like it just never starts getting content but there isn't a time-out message. You may have sent the log before the time-out occurred though. [VideoPlayer] Loading video content: http://192.168.1.186:8096/emby/videos/f9b1f3a3fabb7a10d4935689c4e778ee/master.m3u8?DeviceId=f26bd7f6-1775-5184-ae60-a9a2be26900d&MediaSourceId=3315d633b2104267be5b75d5ce095b8a_e86f40308d36925c9a097d4cc5dcc0a3&VideoCodec=h264,hevc,vp9&AudioCodec=mp3,aac&AudioStreamIndex=-1&VideoBitrate=79808000&AudioBitrate=192000&MaxAudioChannels=6&MaxFramerate=61&MaxWidth=3840&MaxHeight=2160&PlaySessionId=a1e9cc96822b40a69b1c2d624cc318f2&api_key=627d6c376098424f9bf49fa60070a3c3&LiveStreamId=a17c75760a04e99b68cf766e11316e1c_09efa0d56b934a82adec00a87b837fb0_3315d633b2104267be5b75d5ce095b8a_e86f40308d36925c9a097d4cc5dcc0a3&CopyTimestamps=false&TranscodingMaxAudioChannels=2&EnableSubtitlesInManifest=false&RequireAvc=false&RequireNonAnamorphic=false&SegmentContainer=ts&SegmentLength=3&MinSegments=1&BreakOnNonKeyFrames=True&TranscodeReasons=ContainerNotSupported,VideoCodecNotSupported,AudioCodecNotSupported&h264-maxrefframes=16&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51 Format: hls Playing Live TV Looks like there should have been an ffmpeg log and the server log you provided above is from after this playback attempt (doesn't contain it). Finally, the log you did provide shows something getting rejected repeatedly with an authorization exception (may be unrelated). Link to comment Share on other sites More sharing options...
Luke 37062 Posted February 23, 2018 Share Posted February 23, 2018 oddly enough that url does not appear in this server log. Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 23, 2018 Share Posted February 23, 2018 oddly enough that url does not appear in this server log. Yeah, the log is from this morning and the playback was yesterday. Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 24, 2018 Author Share Posted February 24, 2018 ok, I'm sorry for the misunderstanding, so I'm going to reproduce the error scenario and upload the Roku log, server log and ffmpeg log, all corresponding to the same moment of playback. Thank you very much for your support Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 24, 2018 Author Share Posted February 24, 2018 Hello, I restart the emby server and reproduce the error scenario again, uploaded the roku log with the local user Milton at 5:20 PM GMT-3.There was no expired time message and the reproduction did not start at any time.I attached server-63655089346.txt from 5:22 PM and screenshot of emby server dashboard.As shown in the attached capture, there is no log ffmpeg at the same time as the channel is playing. I hope that the information is useful to determine the problem Any other information you need and can give them will do their best to supply it server-63655089346.txt Link to comment Share on other sites More sharing options...
ebr 14912 Posted February 24, 2018 Share Posted February 24, 2018 Hi. Can you please try installing the beta version of the app and see if that works properly? Thanks. Link to comment Share on other sites More sharing options...
miltuxon 0 Posted February 24, 2018 Author Share Posted February 24, 2018 Thanks for your support, I will wait for the stable version, due to the impossibility of testing the beta in my region. Link to comment Share on other sites More sharing options...
revengineer 125 Posted March 4, 2018 Share Posted March 4, 2018 (edited) @@miltuxon is not alone, I have observed a similar issue multiple times. Interestingly for me Live TV works initially on Roku, but after switching channels a few times, I get the spinning wheel. When that happens ffmpeg logs are no longer produced on the server. Also Live TV fails in the browser at that time, likewise without ffmpeg log generation. Only an emby restart solved the problem, which in my case means a server reboot because emby cannot shutdown. EDIT: During above incident, I also scheduled two recordings. The server log shows no error and logs opening of the stream (see below for log entries for one of these instances). However no ffmpeg recording log is created. 2018-03-03 05:13:00.184 Info App: Recording timer fired. 2018-03-03 05:13:00.185 Info App: Opening recording stream from tuner provider 2018-03-03 05:13:00.185 Info App: Streaming Channel m3u_2abdce2e57d93a25f1cf995c60f44fa4d478407f95b6b5344292755c3f0bb89d Edited March 4, 2018 by revengineer Link to comment Share on other sites More sharing options...
Luke 37062 Posted March 4, 2018 Share Posted March 4, 2018 @@revengineer, as these issues are almost always associated with the source itself, we'd have to review the complete server log as well as the entire sequence of events that actually happened. thanks. Link to comment Share on other sites More sharing options...
revengineer 125 Posted March 4, 2018 Share Posted March 4, 2018 Fair enough and I myself have reported issues in the past that were due to the IPTV source. This one seemed different because once the server was in the state when it would not play the IPTV anymore, channels from the HD Homerun would not play either anymore. When looking into this last weekend, I was also able to play these channels in VLC and Kodi, so they were not just down as I experienced with my previous provider frequently. I understand that all this is anecdotal and I need to provide better logs. I will try to work on this next weekend. The main reason for adding to the post is that the OP was onto something that may not be an isolated case. Link to comment Share on other sites More sharing options...
Luke 37062 Posted March 4, 2018 Share Posted March 4, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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