seacoug 2 Posted February 8, 2018 Share Posted February 8, 2018 Hello all, I am having a recent problem with playback audio of some recordings on the Roku TV only (I have stand alone Roku's and their audio is fine on the same recording). I can't say for sure when this started but it is in the 2-3 week range (so it may be related to the latest server update). Not all shows fail to play back audio on this Roku TV (for some reason it doesn't like NBC - Seth Meyers or SNL). Some things play back just fine. Any help you could offer would be appreciated. Thanks seacoug Link to comment Share on other sites More sharing options...
Luke 37112 Posted February 8, 2018 Share Posted February 8, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
seacoug 2 Posted February 8, 2018 Author Share Posted February 8, 2018 Thanks Luke...attached are the latest server and ffmpeg transcode logs. I attempted to send a log from the Roku TV Emby app (3.0.54) but I don't have that option even though I have selected the debug check box. Log.txt Log2.txt Link to comment Share on other sites More sharing options...
ebr 14929 Posted February 8, 2018 Share Posted February 8, 2018 I attempted to send a log from the Roku TV Emby app (3.0.54) but I don't have that option even though I have selected the debug check box. Just re-start the app and the option should appear. Link to comment Share on other sites More sharing options...
Solution ebr 14929 Posted February 8, 2018 Solution Share Posted February 8, 2018 Looks like your Roku TV is reporting support for AAC 5.1 but it isn't making it to your speakers for some reason. Try turning on the option to convert this to Dolby Digital. If you don't have that option in your app, you may need to install the beta version. Thanks. Link to comment Share on other sites More sharing options...
seacoug 2 Posted February 10, 2018 Author Share Posted February 10, 2018 Thanks ebr...that does it. The beta app works with my Roku TV if I turn that option on. Much obliged Link to comment Share on other sites More sharing options...
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