scubajwd 0 Posted October 30, 2017 Share Posted October 30, 2017 This is a bit of embarrassment for me to post but the movies I record from TCM (most of which have subtitles) do not show the subtitles when I play them back on my ATV Gen 4 client....they used to be there...also when I play the same Emby recorded file using Plex on the same ATV sure enough the subtitles are there pretty & perfect...I've scanned all the settings and did some forum searches to no avail..this must be something simple & trivial as I'm a rather new user of Emby..I presently have "Only download subtitles that are a perfect match.." checked and it has always been checked ..I have my Open Subtitles user name & password in properly..could it be something wrong in my Open Subtitles settings? I also have : " Skip if the default audio tract matches the download language" unchecked as well as the other skip regarding embedded subtitles What am I missing here? Link to comment Share on other sites More sharing options...
ebr 14913 Posted October 30, 2017 Share Posted October 30, 2017 You mean Apple TV? If so, what is the state if the "subtitles" menu when you pull down the menu during playback? Also, have you tried selecting the button that says "Select specific audio or subtitles"? If so, what happened then? Thanks. Link to comment Share on other sites More sharing options...
scubajwd 0 Posted October 30, 2017 Author Share Posted October 30, 2017 The ATV Subtitles selection is "CC" for both emby & plex..ie I don't change it going from one app top the other on the ATV..the other options are "AUTO" and "NONE" I have not tried the other setting you mention..I'll look for it.. Thanx.. Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 30, 2017 Share Posted October 30, 2017 @@scubajwd, does the emby web app show all available subtitles? Link to comment Share on other sites More sharing options...
scubajwd 0 Posted October 30, 2017 Author Share Posted October 30, 2017 No results found for a movie recorded early this morning..something is buggy about the process of the auto download of the subtitles from open source..subtitles worked perfectly for me a few releases of the server back..and also why is plex displaying them? Does plex download the subs from within the plex server? The sysmptoms seem to point to the emby download mechanism not working..I'm surprised that I appear to be the only one affected by this.. Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 30, 2017 Share Posted October 30, 2017 @@scubajwd i think we're talking about two different things here. I'm asking you about subtitles you already have, not about about subtitles you might acquire using the download feature. So on that note, we support local subtitle files next to your video files, and you can learn how to organize them here: https://github.com/MediaBrowser/Wiki/wiki/Subtitles Do you have subtitle files? Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 30, 2017 Share Posted October 30, 2017 As far as the download feature goes, it works just fine but you do need to setup and configure it. Did you add your own open subtitles account info? Link to comment Share on other sites More sharing options...
scubajwd 0 Posted October 30, 2017 Author Share Posted October 30, 2017 Yes.. I added my open subtitles account info...it worked perfectly well up until about two weeks or so ago; something broke either with 1)emby server 2) win 10 upgrade that occured or a combination of things; sorry, I can't chase this thing anymore; what setup and configuring beyond what I've explained is required for auto downloading to work? Please read above on my settings for subtitles.. Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 30, 2017 Share Posted October 30, 2017 Try unchecking this: "Only download subtitles that are a perfect match.." Maybe your video files are not a perfect match for what is on open subtitles. Then run the subtitle download scheduled task. Link to comment Share on other sites More sharing options...
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