flcruising 0 Posted September 11, 2017 Share Posted September 11, 2017 My wife has brought to my attention a frustration she has with the new Roku Emby app. She has a series of workout videos that are cataloged as Music Videos in the library. When she plays a video (complete or partial), and selects the next video, the buffer bar will show full to the end, but it won't start playing. The only way she is able to advance to the next video is to go back to Roku home screen and start Emby again. When she selects the next video she was trying to play, it has a resume option with a counter listed as if it had started previously. Any suggestions? Latest logs attached. ffmpeg-directstream-59d2fa55-7feb-4576-ba7c-ef9be0a370ad.txt server-63640684800.txt Link to comment Share on other sites More sharing options...
speechles 1921 Posted September 11, 2017 Share Posted September 11, 2017 (edited) It is (copy) both streams and remux to transport stream under hls... As if it doesnt like the mp4 container. The issue looks like mp4 with 1 refframe should not copy. You can see if this is the case, lower the bitrate in app below the bitrate of that video. This will force it to transcode the video stream rather than copy. This shouldnt directstream, it should say transcode. Let us know if this works so the app can be corrected. Thanks. Which type of roku device? Which firmware is your device on? Edited September 11, 2017 by speechles Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 Well, we can't be sure if that ffmpeg log is from successful playback or not. Looks like it was fine but hard to be sure. OP - please follow the instructions to send a log from the app after reproducing this issue. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
speechles 1921 Posted September 11, 2017 Share Posted September 11, 2017 (edited) @@ebr this is the video player hang. The retrieving bar fills to 100% but the video player itself never spawns and starts to play the video. These hangs are the problem, as this doesnt allow fallback, since it wont trigger an error ever or move forward. It will just hang until the user interacts with the remote and backs out. So the issue is more complex than merely sending a log. The weird part, why is it transcoding at all??! That mp4 should direct play. Then the next issue, if it is transcode, why on earth copy both audio and video streams, this should only happen when the container is incompatible. Odd right? Peculiar.. Strange.. Eerie.. This is most certainly some firmware bug on rokus side. This is why I was curious, what is their device and its firmware version? Edited September 11, 2017 by speechles Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 Yes, it does sound like a continuation of the playback issues with the latest Roku firmware versions. However, seeing the app log will allow me to see exactly what the app is encountering and help confirm or deny that assumption. Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 11, 2017 Author Share Posted September 11, 2017 (edited) Did it with debug turned ON, but have no option to send log like it explains in "How to Report a Problem" thread. No tile comes up on home page settings row for "Send Log", or any other row. Server recent activity lists the start and stop of the file. Latest logs attached. Roku Stick Model 3400X. ffmpeg-remux-31108fa5-1d8a-4d76-ba4e-72ba15752b1f.txt server-63640684800.txt Edited September 11, 2017 by flcruising Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 Hi. As mentioned in the instructions, you will need to restart the app after turning on the debug options. Then you will see the send logs button. Thanks. Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 11, 2017 Author Share Posted September 11, 2017 (edited) Hi. As mentioned in the instructions, you will need to restart the app after turning on the debug options. Then you will see the send logs button. Thanks. That step seems to be missing from the instructions pertaining to "Emby for Android TV/Fire TV and Emby for Roku (New 3.0 version)Logs". After turning debug ON and going back to Roku home screen, I cannot enter Emby Roku app. It hangs after selecting the user. Clock is still running. Edited September 11, 2017 by flcruising Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 Okay, sorry it was the older Roku-specific instructions that included that step. The issue you are seeing now, I believe is another Roku firmware problem. Try re-starting the Roku and see if it will let you in. If not, then you may need to clear the data on the app and forego trying to send the log (don't turn debug options on again). Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 11, 2017 Author Share Posted September 11, 2017 I'm back in. Removed the app, restarted the Roku, and added the app again. What should I try now? Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 I'm back in. Removed the app, restarted the Roku, and added the app again. What should I try now? Try turning on the debug options again but also be sure to turn on "Remember User" as well before re-starting the app. Then see if it will let you back in to reproduce the problem and send the log. If that works, once you send the log, turn the debug options back off. Thanks! Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 11, 2017 Share Posted September 11, 2017 Hmmm... I just noticed - that video has no audio track...? Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 11, 2017 Author Share Posted September 11, 2017 (edited) Done and log sent. Hmmm... I just noticed - that video has no audio track...? Yea, apparently that one needs to be removed. I was choosing random videos when she informed me that she doesn't use that one. Played one fine, then nothing with 2 others. It doesn't matter which video is first, it will play. Subsequent ones will not until you exit the app. Edited September 11, 2017 by flcruising Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 12, 2017 Author Share Posted September 12, 2017 I tried it with a different user and TV shows. Once a video is played, sometimes it will buffer and then show a gray screen. Did that at least twice, then quit and would only buffer to 100%. Tried setting the video bitrate to 1mbps HD and even 500kbps SD with the same outcome. No audio during that time either. Did you receive the submitted log from the Roku? Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 12, 2017 Share Posted September 12, 2017 Okay, it looks like everything is okay on the app end so we have to hope this is a firmware issue. Please check your firmware version. I believe Roku just released a new one (7.7.0 4144). If available, try updating to that. Thanks. Link to comment Share on other sites More sharing options...
flcruising 0 Posted September 13, 2017 Author Share Posted September 13, 2017 Okay, it looks like everything is okay on the app end so we have to hope this is a firmware issue. Please check your firmware version. I believe Roku just released a new one (7.7.0 4144). If available, try updating to that. Thanks. No update available. Running 7.7.0, build 4135 Link to comment Share on other sites More sharing options...
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