hstamas 153 Posted March 24, 2017 Share Posted March 24, 2017 First time playing a video where I wanted to turn on subtitles. In the web app I can see the subtitle I want to select but clicking on it doesn't turn them on. Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 24, 2017 Share Posted March 24, 2017 Hi there @@hstamas, we're very sorry to hear about this. In order for us to best help you, please discuss a specific example, and then provide the information requested in how to report a media playback issue. Thanks ! Link to comment Share on other sites More sharing options...
hstamas 153 Posted March 24, 2017 Author Share Posted March 24, 2017 (edited) Sure think @@Luke. Safari and iPad accessing web client. Trying to play an anime MKV file that has embedded ASS subtitles. Defaulting to subtitles off. When selecting the "CC" icon at the bottom of the screen, embedded subtitle is listed but you can not selecting. its stuck at "Off". Logs: http://pastebin.com/s3rnEB8b Edited March 24, 2017 by hstamas Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 27, 2017 Share Posted March 27, 2017 @@hstamas can you provide a sample video for testing? thanks ! Link to comment Share on other sites More sharing options...
hstamas 153 Posted March 27, 2017 Author Share Posted March 27, 2017 File is 350 megs @@Luke. How would I get that to you? Note that I noticed that the files subtitle track was labeled "unidentified" and was not set as default. I changed it in MKVToolNix setting it to English - Default - Forced. Now it plays as default but is impossible to turn off so its pretty much the same issue. I can turn the subtitles on and off in VLC but I do notice that for this particular file (anime), VLC wants to update the font cache. Wonder if that has something to do with it? Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 27, 2017 Share Posted March 27, 2017 To turn it off, just select Off. You could upload a sample to something like dropbox or google drive. thanks. Link to comment Share on other sites More sharing options...
hstamas 153 Posted March 27, 2017 Author Share Posted March 27, 2017 To turn it off, just select Off. You could upload a sample to something like dropbox or google drive. thanks. Well thats the issue. The web interface for this particular file doesn't let me select Off. Will try and upload a sample and let you know. Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 28, 2017 Share Posted March 28, 2017 Thanks @@hstamas ! Link to comment Share on other sites More sharing options...
hstamas 153 Posted March 28, 2017 Author Share Posted March 28, 2017 Thanks @@hstamas ! Sent you a PM @@Luke Link to comment Share on other sites More sharing options...
Solution Luke 37064 Posted March 28, 2017 Solution Share Posted March 28, 2017 Thanks, it's resolved for the next release. It is only happening on videos where the first track is a subtitle track. Thanks. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now