pju 10 Posted February 15, 2017 Share Posted February 15, 2017 Not quite sure if this is a server or a client/plugin problem. But it is a problem having started in the last months, so it might be connected with a server upgrade. Disclaimer - my WMC has Danish locale - so unfortunately the logfiles and errormessages are in Danish. I've done my best with the translations :-) My problem is that when I try to use the feature, clicking an actor in the people list to see extended information, Emby crashes with one of two messages: --------------------- Either: Program does not respond. The emby programme no longer responds and you are being returned to Windws Media Center. Or: Invalid program emby could not be started --------------------- This, unforturnately, does not happen for all actors - and may even not be the case for the same actor. To me it seems like actors added to the database in the past works - while newly added does not. The problem occur when using plugin "Square" while "Chocolate" seems to work. But still, it's quite some time a new Square version came out. I have attached some logfiles - 2 from Emby for WMC and 1 for the same time from Emby server, Also a jpg showing what I tried - ie clicking on Brian Markinson --> crash. Next I tried to seee info for Clare Danes --> worked. The log for Emby for WMC of course stops at crashes - but seems to correspond to this message in the server logfile: --------------------- 2017-02-15 17:04:32.4266 Error HttpServer: Error in SharpWebSocket: An exception has occurred while receiving a message.. Exception.Message: Der kunne ikke læses data fra transportforbindelsen: En eksisterende forbindelse blev tvangsafbrudt af en ekstern vært. --> Could not read data from a transport: An existing connection was forcibly disonnected by an external host. --------------------- I have tried to edit person.xml in the metadata tree - but changes made here seems not to used by Emby Server. Emby server: 3.2.1.0 Emby for WMC: 3.0.307.0 Plugin: Square 1.13.13.0 MBClassic-1522017a2c0cc1b8ff740ba8e71c65ca3f083c9.log MBClassic-15220171b619ec061584e0f97e72146fbbf62fd.log server-63622774827.txt Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 15, 2017 Share Posted February 15, 2017 It sounds like the problem is going to be in the theme. If you can find a message related to the crash in the Windows Event Log then we may be able to figure a way around it. Link to comment Share on other sites More sharing options...
Luke 37064 Posted February 15, 2017 Share Posted February 15, 2017 @@pju @@Teddy Does this happen with the default theme? Link to comment Share on other sites More sharing options...
Teddy 51 Posted February 15, 2017 Share Posted February 15, 2017 (edited) Yes Luke, with Chocolate or Pearl in my case. My problem is not crash issue, only of slowness acceding to the castI do not know how EWMC gets the cast photos, there is no problem with the backgrounds because as you already know, EWMC creates its own database for the backgrounds an folders but not for cast photos. If you want me to do any tests I can do it, even if you want to access my Mediacenter through Teamviewer or otherwise to check something. Edited February 15, 2017 by Teddy Link to comment Share on other sites More sharing options...
pju 10 Posted February 15, 2017 Author Share Posted February 15, 2017 Sorry, I can't find anything in Windows Eventlogs. It seems to be a problem only with "Square". I've tried "Classic", "Chocolate", "Ascendancy" and "Harmony". And none of these fails. They looks somewhat the same to me so maybe it's to be expected. As I see it, something has changed in what Emby Server returns to the plugin, since older photos works fine. Or, the content of people.xml has changed, but since I cannot find out how to make Emby aware of changes to people.xml, it's hard to test. Have added the xml file for the failing actor. I often see same problem as Teddy with the initial fetch of photos taking quite some time. With Emby more or less frozen. person.xml Link to comment Share on other sites More sharing options...
Teddy 51 Posted February 17, 2017 Share Posted February 17, 2017 (edited) Or that fetching all the images like all the other clients from Emby server. I do not know if it would be a great job to modify those programming lines for that but would make EWMC work like the rest of the clients. I think ebr would be the only one who could do it, because is the developper of EWMC. Edited February 17, 2017 by Teddy Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 17, 2017 Share Posted February 17, 2017 I don't like to give delivery estimates but I will say that I will be spending some time with EMC over the coming weeks to try and address issues like this. 2 Link to comment Share on other sites More sharing options...
pju 10 Posted February 17, 2017 Author Share Posted February 17, 2017 Sounds great - thanks Link to comment Share on other sites More sharing options...
Teddy 51 Posted February 17, 2017 Share Posted February 17, 2017 (edited) You are great ebr !!!! Thanks for your effort and for EWMC not to be Emby's "ugly duckling". Thanks, thanks, thanks. Edited February 17, 2017 by Teddy Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 17, 2017 Share Posted February 17, 2017 Just FYI - I can hopefully address the slow loading issue but this particular crash probably not as it is within the custom Square theme. Link to comment Share on other sites More sharing options...
Teddy 51 Posted February 18, 2017 Share Posted February 18, 2017 I know, I just wanted to thank you for everything you can do to improve EWMC. 1 Link to comment Share on other sites More sharing options...
Overseer 66 Posted February 18, 2017 Share Posted February 18, 2017 Same here. Emby Theater is not a replacement for EMC for me at this time. Thanks ebr! Link to comment Share on other sites More sharing options...
pju 10 Posted February 18, 2017 Author Share Posted February 18, 2017 (edited) I know the crash may not be fixed - on the other hand: who knows. Square has worked stable for years, maybe it will again with on an improved platform :-) BTW: the reason for me to use Square is that it is by far the best suited for usage with mouse. The scroll lists in the other plugins, I've tried, are reacting very "nervous" on a mouse. Rolling very fast so it's hard to hit the wanted item. Anyone of you having recommendations ? As far as I can see, it's almost a year since Soultaker has been active, so the chances of a Square fix is pretty small, I guess. Edited February 18, 2017 by pju Link to comment Share on other sites More sharing options...
pju 10 Posted May 14, 2017 Author Share Posted May 14, 2017 Unfortunately this did not go away with the new EWMC. Anyone having any idea if it will have any meaning to create an errorreport on Square theme ? Link to comment Share on other sites More sharing options...
soundsnake8 27 Posted June 13, 2017 Share Posted June 13, 2017 Any news on a fix or workaround with this issue yet ? Link to comment Share on other sites More sharing options...
Luke 37064 Posted June 13, 2017 Share Posted June 13, 2017 Try using the default theme. Link to comment Share on other sites More sharing options...
d00zah 128 Posted June 13, 2017 Share Posted June 13, 2017 Anyone still experiencing problem tried this? Might even help the Square theme? https://emby.media/community/index.php?/topic/47664-cast-lookup-crawls/ Link to comment Share on other sites More sharing options...
Luke 37064 Posted June 13, 2017 Share Posted June 13, 2017 Yes it's always wise to make sure to run the latest version, thanks ! Link to comment Share on other sites More sharing options...
d00zah 128 Posted June 13, 2017 Share Posted June 13, 2017 Yes it's always wise to make sure to run the latest version, thanks ! True, but most people don't chase beta releases unless they are aware that it addresses something specific. Is this beta slated to go stable anytime soon? Seems quite reliable. Link to comment Share on other sites More sharing options...
pju 10 Posted June 13, 2017 Author Share Posted June 13, 2017 Agree with d00zah - on both Unfortunately it did not fix the Square Theme crashing problem - but it sure has helped on the loading time for those working. Guess I'll have to look out for another theme. Link to comment Share on other sites More sharing options...
ebr 14913 Posted June 14, 2017 Share Posted June 14, 2017 That version will probably go stable in a couple of weeks. Link to comment Share on other sites More sharing options...
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