face2k 0 Posted October 24, 2016 Share Posted October 24, 2016 (edited) Hi all, i need help with my emby installation. i'm on xpenology DSM 5.2-5967 Update 2 and have installed the new emby server package 3.0.8300.0-1 from the new emby repository. when i start - scan media library -, im always getting this error: Scan media library failed. 10 minutes ago constraint failed UNIQUE constraint failed: UserDataKeys.ItemId, UserDataKeys.UserDataKey what can i do ? i have already reinstalled the package. before i installed emby from the official emby repository ( i had installed the embymono package manually - the old way), i had no problems. thanks Edited October 24, 2016 by face2k Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 24, 2016 Share Posted October 24, 2016 Hi there, welcome. We're sorry to hear about this. Please attach the complete server log: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
face2k 0 Posted October 24, 2016 Author Share Posted October 24, 2016 ok, here are the logs. thanks embylogs.zip Link to comment Share on other sites More sharing options...
face2k 0 Posted October 27, 2016 Author Share Posted October 27, 2016 Hey Luke, Do you find something in the logs? Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 27, 2016 Share Posted October 27, 2016 It's being looked into, thanks. Link to comment Share on other sites More sharing options...
Luke 37064 Posted October 28, 2016 Share Posted October 28, 2016 This will be resolved for the next release of the server, thanks. Link to comment Share on other sites More sharing options...
solabc16 379 Posted November 1, 2016 Share Posted November 1, 2016 Hello @@face2k I've published stable 3.0.8400 for Synology/XPEnology, can you go to Package Center and update. Let us know if this resolves your issue. Best - James Link to comment Share on other sites More sharing options...
face2k 0 Posted November 1, 2016 Author Share Posted November 1, 2016 Hi @solabc16 i've updated the package, but the problem is the same logs.zip Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 1, 2016 Share Posted November 1, 2016 I forgot to include this in the update, sorry. It will be in the next release. Link to comment Share on other sites More sharing options...
face2k 0 Posted November 1, 2016 Author Share Posted November 1, 2016 oh :/ can i replace a file to fix this problem ?at the moment, i can't use my emby server. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 1, 2016 Share Posted November 1, 2016 Isn't the beta version available for Synology? You could try that. Link to comment Share on other sites More sharing options...
face2k 0 Posted November 1, 2016 Author Share Posted November 1, 2016 i think there are differnet versions for synology. for my "xpenology" version i found no beta version Link to comment Share on other sites More sharing options...
solabc16 379 Posted November 1, 2016 Share Posted November 1, 2016 I don't recommend doing that if you're using this as your 'live' media server as stated elsewhere and here, by myself : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-Accessing-Beta-and-Development-Releases - James Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 1, 2016 Share Posted November 1, 2016 ok, try deleting the library.db file from the server's data folder, then run a library scan and see if the issue persists. thanks. Link to comment Share on other sites More sharing options...
solabc16 379 Posted November 1, 2016 Share Posted November 1, 2016 Hi @@face2k Let me know if you need a pointer on doing the above. - James Link to comment Share on other sites More sharing options...
face2k 0 Posted November 2, 2016 Author Share Posted November 2, 2016 Ok, i have deleted the library.db, but the problem is the same :/ Link to comment Share on other sites More sharing options...
face2k 0 Posted November 3, 2016 Author Share Posted November 3, 2016 Any other ideas? I cant wait 2 weeks for the next update Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 3, 2016 Share Posted November 3, 2016 I'm going to be putting out an 8500 update but just be aware the fix will not be included. I've decided it's a little too risky to try to cherry pick it. The reason this is only happening to you is because the cause of this is bad data somewhere, and the current server is just not reacting well to it. You could try deleting the library db again only this time remove plugins as well and also remove Emby libraries, then add libraries one at a time until it happens. That might help us narrow down what library item is causing it. 1 Link to comment Share on other sites More sharing options...
face2k 0 Posted November 3, 2016 Author Share Posted November 3, 2016 Ok @@Luke, i have do this things. I only have 2 librarys, series and movies. the series scan is well done. The Error is coming at the movie library. But how Can i filter the error in the movie library? Before i have installed emby from the official repository, all scans worked well. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 3, 2016 Share Posted November 3, 2016 do you have nfo files? Link to comment Share on other sites More sharing options...
face2k 0 Posted November 3, 2016 Author Share Posted November 3, 2016 (edited) Yes, in almost all movie subfolders are nfo files Edited November 3, 2016 by face2k Link to comment Share on other sites More sharing options...
Solution Luke 37064 Posted November 3, 2016 Solution Share Posted November 3, 2016 You could try deleting the nfo files first. 1 Link to comment Share on other sites More sharing options...
solabc16 379 Posted November 4, 2016 Share Posted November 4, 2016 Hello @@face2k What version of Emby Server were you running, before switching to the Emby supported package for your platform? Also, did you setup from scratch or migrate your package, as per this article on the Wiki? https://github.com/MediaBrowser/Wiki/wiki/Synology-:-Migrating-From-the-Community-Package If you get a chance, can you run the Send Logs utility, details here: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs - James Link to comment Share on other sites More sharing options...
face2k 0 Posted November 4, 2016 Author Share Posted November 4, 2016 Ok, after i have deleted all nfo Files and restart the scan, it runs successfully with no more errors. Great Thanks for your help Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 4, 2016 Share Posted November 4, 2016 Well done. Thanks for reporting back. Link to comment Share on other sites More sharing options...
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