bmhanson 1 Posted October 19, 2016 Share Posted October 19, 2016 I looked and tried to see where this might have been posted already but did not see it. My Emby app on the Fire TV stick was working up till today. I used it last yesterday morning. This is happening on multiple shows. For shows where the audio is 5.1, the vocal track is not playing. Just the background music. Last time this happened it was an issue where I needed to set the option Audio Output to Downmix to Stereo. I checked and it is still set to that. Version shows 1.2.66a Registered if that is helpful. Any thoughts? I am able to stream the shows to my computer just fine. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 19, 2016 Share Posted October 19, 2016 What is the stick plugged into? What is the sound system? Do you have the options to bitstream DD or DTS selected? Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 19, 2016 Author Share Posted October 19, 2016 Just the TV at the moment. And no those are not selected. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 19, 2016 Share Posted October 19, 2016 Is the item transcoding or direct playing (is an ffmpeg log created on the server)? Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 19, 2016 Author Share Posted October 19, 2016 I am not sure. Where can I check to find that? I am running the server on Windows 10. Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 19, 2016 Author Share Posted October 19, 2016 (edited) ok. i think i have the log. Not really sure how to interpret it. Here is what I see: log.txt Edited October 19, 2016 by bmhanson Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 19, 2016 Share Posted October 19, 2016 Yeah, it isn't requesting the downmix on the transcode and I'm not sure why... Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 19, 2016 Author Share Posted October 19, 2016 I guess my question is what would be my next step. Anything I can do? I am guessing this was somehow brought in with a recent update? Any way to revert to an older version of the app? Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 19, 2016 Share Posted October 19, 2016 We are trying to determine where the problem actually lies so we can correct it. Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 19, 2016 Author Share Posted October 19, 2016 Thanks,. Let me know what else you may need from me to help. I will do my best. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 19, 2016 Share Posted October 19, 2016 You are going to want to figure out the marketing settings in your Amazon account so that you can get a beta and test it when we have something. Thanks. Link to comment Share on other sites More sharing options...
D-Ruffy 3 Posted October 19, 2016 Share Posted October 19, 2016 Hello, I have since yesterday the same problem Link to comment Share on other sites More sharing options...
rcarteraz 12 Posted October 20, 2016 Share Posted October 20, 2016 Having the same issue too Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 20, 2016 Share Posted October 20, 2016 We are looking into this guys, thanks for your patience. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 20, 2016 Share Posted October 20, 2016 If one of you guys could test the beta that went up last night that would be great. Thanks. Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 20, 2016 Author Share Posted October 20, 2016 (edited) It is working now if I also have bitstream Dolby Digital Audio enabled. If I turn that off it has the same issue. Not sure if that is right, but there it is. Version shows 1.2.68a if that is the right one. Edited October 20, 2016 by bmhanson Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 20, 2016 Share Posted October 20, 2016 It is working now if I also have bitstream Dolby Digital Audio enabled. If I turn that off it has the same issue. Not sure if that is right, but there it is. Version shows 1.2.68a if that is the right one. If you don't have that option checked, is it still transcoding or is it direct playing? Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 20, 2016 Author Share Posted October 20, 2016 (edited) If you don't have that option checked, is it still transcoding or is it direct playing? if I am reading the log right it is transcoding. I am attaching it here. To be clear this has downmix to stereo set and bitstream Dolby Digital not checked. log-2016-12-20.txt Edited October 20, 2016 by bmhanson Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 20, 2016 Share Posted October 20, 2016 Luke - is it not respecting the TranscodingMaxAudioChannels parameter because the video is stream-copying? In which case, our suggested mods will take care of this? Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 20, 2016 Share Posted October 20, 2016 Please try again with .69. Thanks. Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 20, 2016 Author Share Posted October 20, 2016 Please try again with .69. Thanks. I will not be in a position to try till late tonight or possibly tomorrow. I will post back when I have. Link to comment Share on other sites More sharing options...
bmhanson 1 Posted October 21, 2016 Author Share Posted October 21, 2016 Please try again with .69. Thanks. OK. Got it tested and still have the same issue. log-2016-10-21.txt Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 21, 2016 Share Posted October 21, 2016 Yeah, sorry, this requires a server update as well. I know it is in dev. Not sure if it is in beta yet. Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 21, 2016 Share Posted October 21, 2016 It's in stable so make sure you're running 3.0.8300. Link to comment Share on other sites More sharing options...
Solution bmhanson 1 Posted October 21, 2016 Author Solution Share Posted October 21, 2016 I updated the server and now it is working as expected. Thanks for the quick resolution guys! 1 Link to comment Share on other sites More sharing options...
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