tomcdj 0 Posted May 6, 2016 Share Posted May 6, 2016 Hey ! I've installed Emby on a server (Debian 8.4) Monday but since Thursday, i'm not able to play any movies on the web app or on iOs and Android app. I've also purchased a Premiere Lifetime but nothing has changed. I haven't change any settings, only setup libraries and users. How can i repair this issue? Thanks in advance Link to comment Share on other sites More sharing options...
Luke 37099 Posted May 6, 2016 Share Posted May 6, 2016 Hi there, sorry to hear this. Can you please describe your issue in more detail? Do you get an error message? Please provide the server log as well: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
tomcdj 0 Posted May 7, 2016 Author Share Posted May 7, 2016 (edited) Hey, i think images and logfiles will speak more than me, so there it is I don't know why the player is like that. It's every time i get the error message... Some movies works fine, but many of them gets this error... I hope you can help me server-63598175999.txt Edited May 7, 2016 by tomcdj Link to comment Share on other sites More sharing options...
Luke 37099 Posted May 7, 2016 Share Posted May 7, 2016 Are there transcoding logs? Link to comment Share on other sites More sharing options...
tomcdj 0 Posted May 7, 2016 Author Share Posted May 7, 2016 I have two transcoding file when i play a video... Here there are transcode-fbdc4042-7ffa-4ec2-9e56-ffac91fdeed5.txt transcode-0651f617-f185-4c59-b4cd-c4e9f63174d3.txt Link to comment Share on other sites More sharing options...
Solution Luke 37099 Posted May 7, 2016 Solution Share Posted May 7, 2016 It looks like perhaps your installed version of ffmpeg is old and needs to be updated. It seems to be missing some required features Unrecognized option 'preset'. Error splitting the argument list: Option not found 1 Link to comment Share on other sites More sharing options...
tomcdj 0 Posted May 7, 2016 Author Share Posted May 7, 2016 (edited) I've tried apt-get update && apt-get upgrade and i've updated libssl-dev libssl-doc libssl1.0.0 libtasn1-6 openssl after stop emby-server but always the same error :/ still no preset :/ EDIT : after a apt-get install libimage-exiftool-perl ffmpeg everything works. Yeah Many thanks for the help Luke Edited May 7, 2016 by tomcdj Link to comment Share on other sites More sharing options...
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