Toonguy 4 Posted November 4, 2015 Share Posted November 4, 2015 Sometime over the weekend (10/31/15) the Roku app can no longer handle most MKV files. I say most, because files that are less than 10 minutes in length still play without error. But longer files frequently cause the app (and sometimes the Roku) to crash. I'm guessing the length has something to do with it and once a certain point is reached, the player just gives up. MP4 files have no problems. I am running version 3.0.5781.0 of the server and 2.15 of the Emby player. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 4, 2015 Share Posted November 4, 2015 if you could try recreating the server log, then provide the info requested here regarding media playback, then we can take a look. http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ thanks. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 4, 2015 Author Share Posted November 4, 2015 I'll get on that right away - or as soon as someone in this house stops binge watching Netflix. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 I hope this works. server-63582302185.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 5, 2015 Share Posted November 5, 2015 this may or may not be related, but the server is unable to access some of your files \\WDMYCLOUD\Public\Shared Videos\Series\Episodes Logon failure: unknown user name or bad password. System.IO.IOException Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 That thought had occured to me and I even went back and tested again after making sure the NAS was communicating properly. No difference. Same result when accessing MKV files (longer then 10 minutes) from other drives as well. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 5, 2015 Share Posted November 5, 2015 so your log is free of those errors now? i would make sure of that as a starting point. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 (edited) What exactly does this mean? 2015-11-05 13:50:25.4872 Info - App: Bitrate exceeds DirectPlay limit2015-11-05 13:50:25.4872 Info - App: Profile: Roku, Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: False2015-11-05 13:50:25.4872 Info - App: Profile: Roku, No direct play profiles found for Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv2015-11-05 13:50:25.4872 Info - App: Bitrate exceeds DirectPlay limit2015-11-05 13:50:25.4872 Info - App: Profile: Roku, Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: False2015-11-05 13:50:25.4872 Info - App: Profile: Roku, No direct play profiles found for Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv2015-11-05 13:50:25.4872 Info - App: Bitrate exceeds DirectPlay limit2015-11-05 13:50:25.4872 Info - App: Profile: Roku, Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: False2015-11-05 13:50:25.4872 Info - App: Profile: Roku, No direct play profiles found for Path: \\WDMYCLOUD\Public\Shared Videos\Features\Avengers Age of Ultron\Avengers Age of Ultron.mkv 2015-11-05 13:50:25.9552 Debug - App: Cannot stream copy video due to missing keyframe info Edited November 5, 2015 by Toonguy Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 5, 2015 Share Posted November 5, 2015 Nothing, that is fine. It is the error I mentioned in post #5 that you probably want to clean up. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 Okay. I am not finding that error in the logs since this morning. However, there is a reference to "An existing connection was forcibly closed by the remote host." I suppose I can try restarting everything and see if that makes a difference. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 Still no closer to a solution. Verified that the drive is connecting at startup. It is not playing MKV files that we watched earler. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 5, 2015 Share Posted November 5, 2015 please make sure to provide logs again that reflect the changes that you've made. thanks. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 5, 2015 Author Share Posted November 5, 2015 I think this is the latest. server-63582333875.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 5, 2015 Share Posted November 5, 2015 There are still problems here. the server seems to be unable to access your WDMYCLOUD 2015-11-05 15:25:26.8477 Error - LibraryMonitor: Error watching path: \\WDMYCLOUD\Public\Shared Videos\Series *** Error Report *** Version: 3.0.5781.0 Command line: C:\Users\Kyle\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1 Processor count: 4 64-Bit OS: True 64-Bit Process: False Program data path: C:\Users\Kyle\AppData\Roaming\MediaBrowser-Server Application Path: C:\Users\Kyle\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe The directory name \\WDMYCLOUD\Public\Shared Videos\Series is invalid. System.ArgumentException Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 6, 2015 Author Share Posted November 6, 2015 I've removed all links to the WDMYCLOUD and the problem continues. Latest log is attached. server-63582389709.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 6, 2015 Share Posted November 6, 2015 are there any transcoding logs in the same folder? Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 6, 2015 Author Share Posted November 6, 2015 Here's the most recent. It appears to me that it ends abruptly. transcode-c5b9435d-ad94-424d-aabd-ac353b7365bb.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 6, 2015 Share Posted November 6, 2015 have you tried lowering the bitrate setting in the roku app? Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 6, 2015 Author Share Posted November 6, 2015 (edited) I set the video quality in the Roku App to the lowest setting. No change. Edited November 6, 2015 by Toonguy Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 6, 2015 Share Posted November 6, 2015 it's in the roku app preferences. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 6, 2015 Author Share Posted November 6, 2015 it's in the roku app preferences. Found it. Lowest setting selected. No difference. Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 6, 2015 Share Posted November 6, 2015 Do these items play normally in the web client? I do not see any problem with the server transcoding. If they play normally in the web client, then please try installing the the app using the zip file installation: http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-emby-roku-client/ This will allow you to obtain a log from the roku app that might help us locate the issue. Thanks. Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 6, 2015 Author Share Posted November 6, 2015 Yes, the file plays fine on Android and Windows, just not on Roku. Attempting to get file now. 1 Link to comment Share on other sites More sharing options...
Toonguy 4 Posted November 8, 2015 Author Share Posted November 8, 2015 I ripped a new MKV and it played without error. I thought, maybe it's because this file is smaller - maybe I've found the cut off. While it's less than 2 hours long (by a smidge) the resulting file is actually larger than the troublesome files. I give up. I'm going the cryogenic route. I'm converting the troublesome MKV files to MP4 and archiving the original files until such time as technology catches up with them. 1 Link to comment Share on other sites More sharing options...
Luke 37064 Posted November 8, 2015 Share Posted November 8, 2015 Well done. Link to comment Share on other sites More sharing options...
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