How to report a problem   This community is here to help you. The best way to get help is to start a new topic with a meaninful title and provide the following information: The version number of the Emby add-on and the Kodi version you are using. A description of the problem you are experiencing. "it didn't work" or "it crashed" doesn't tell us much. What exactly happened? If a message was displayed on screen, what was it? Screenshots are helpful in some cases. A log file from the time the i