Open Subtitles Plugin Error

[CorruptedHart11 0]

So I have the correct login information for opensubtitles.com , a vip account with them but when I go to edit subtitles and search it never comes back with a result. unsure how I could have too many requests when my opensubtitles.com account says I have never downloaded a single subtitle successfully let alone 1000. 

this is the error in logs when running the scheduled task 

any help would be appreciated. 


2024-05-07 21:40:05.776 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-05-07 21:40:05.945 Error SubtitleManager: Error searching for subtitles on Open Subtitles
    *** Error Report ***
    Version: 4.8.6.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 6.5.13-5-pve (build@proxmox) (gcc (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_DYNAMIC PMX 6.5.13-5
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 20
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()
    

Edited May 7 by CorruptedHart11

[Luke 37254]

HI, we are looking into this .Thanks.

[CorruptedHart11 0]

21 hours ago, Luke said:

HI, we are looking into this .Thanks.

Thanks, it seems to be the emby open subtitles plugin is broken currently. Opensubtitles support told me the API response contains all the required debugging information but it is not listed in the emby log so hope you know where to review that. 

[Luke 37254]

Hi, are you still having an issue with this?

[CorruptedHart11 0]

3 hours ago, Luke said:

Hi, are you still having an issue with this?

Yup still have the errors with no subtitles being able to actually be downloaded. Have VIP without having downloaded a single subtitle yet so this is pretty frustrating. Used to work just fine with a free account when the plugin used the .org website. 
 

2024-05-16 21:54:55.895 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-05-16 21:54:56.048 Error SubtitleManager: Error searching for subtitles on Open Subtitles
    *** Error Report ***
    Version: 4.8.6.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 6.5.13-5-pve (build@proxmox) (gcc (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_DYNAMIC PMX 6.5.13-5
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 20
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

[Happy2Play 8356]

Personally not seeing any count change but does https://www.opensubtitles.com/en/users/profile provide you with the correct info?