igorbr 4 Posted May 6 Share Posted May 6 (edited) Hi, Yesterday I updated to 4.8.5.0 and after that my subtitles got crazy. 1) Most of time they will not show, besides the stats for nerds say a something about be adding it to the movie, but no subtitles on most of video option 2) Sometimes it will show a very small subtitle on the center left side of the screen * Sometimes it will circle between options 1 and two for the same movie + subtitle if I stop the movie and start again I already tried with multiple combinations of movies file + subtitle file, they were working in a older Emby version but not 4.8.5.0 Edited May 6 by igorbr fixing emby version Link to comment Share on other sites More sharing options...
igorbr 4 Posted May 6 Author Share Posted May 6 In this image you can see the subtitle on the left middle position Link to comment Share on other sites More sharing options...
sa2000 19 Posted May 6 Share Posted May 6 (edited) Could you please provide server logs when you see the issue of missing subtitles and provide the media info as well See this article relating to the logs and playback issues reporting Are you able to get me a clip from one of these media files with the subtitles where it is not working. Also info which device/app / version the playback was on and if the same issues arises on different clients, When providing clips/samples please zip and upload externally and send me a link to download the zip With regards to the other issue of the position of the subtitles, which client app/version/device was this on and is the problem occurring on multiple apps Edited May 6 by sa2000 Link to comment Share on other sites More sharing options...
igorbr 4 Posted May 6 Author Share Posted May 6 (edited) Hi, Thanks for your reply. Logs attached for the video executing time, was a very short time to keep the logs clean. During the execution the subtitle was small on the middle left area of the screen so I set subtitle off and on again but no lucky. About the device, it happens everywhere I already tested multiple browsers, computers, phones and also with the emby theater for windows About the video, it is a very large file and I don't have any tool to cut it in hand now, but I think it would not help because the problem is happening with multiple files, anyway let me show you some info about one of the videos: Informações da Mídia /mnt/nas/midia/filmes/Toy.Story.2.(1999).4K.UHD.Remux.2160p.h265.Dual.Audio.ROBSON2015/Toy.Story.2.(1999).4K.UHD.Remux.2160p.h265.Dual.Audio.ROBSON2015.mkv MKV38,2 GBAdicionado 24/04/2024 12:09 Vídeo Título4K HDR 10 HEVC CodecHEVC PerfilMain 10 Nível153 Resolução3840x2160 Proporção da imagem16:9 EntrelaçadoNão Framerate23,976 Taxa59 mbps Faixa de vídeoHDR 10 Cores primáriasbt2020 Espaço da corbt2020nc Transferência da corsmpte2084 Bit da imagem10 bit Formato do pixelyuv420p10le Quadros de referência1 Áudio TítuloEnglish TRUEHD 7.1 Título EmbutidoTrueHD Atmos 7.1 IdiomaEnglish CodecTRUEHD Layout7.1 Canais8 ch Taxa da amostra48.000 Hz Bit da imagem24 bit PadrãoNão Legenda TítuloPortuguese (PGSSUB) Título EmbutidoPortuguese (Brazilian) IdiomaPortuguese CodecPGSSUB PadrãoNão ForçadaNão Deficientes AuditivosNão ExternoNão Edited May 6 by Abobader Removing logs Link to comment Share on other sites More sharing options...
Solution igorbr 4 Posted May 6 Author Solution Share Posted May 6 I just found that the problem is with PGSSUB. I tested with SRT and everything works fine. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted May 6 Share Posted May 6 Yes currently a known issue in HWA and PGSSUB. There are actually several topics but it is a scaling issue. 1 Link to comment Share on other sites More sharing options...
Luke 37251 Posted May 6 Share Posted May 6 Hi, yes we are looking into this. Thanks. 1 Link to comment Share on other sites More sharing options...
chouyee 5 Posted May 6 Share Posted May 6 4 hours ago, Luke said: Hi, yes we are looking into this. Thanks. That's what you said two years ago, and still do. Link to comment Share on other sites More sharing options...
chouyee 5 Posted May 11 Share Posted May 11 Follow up until the problem is resolved. Link to comment Share on other sites More sharing options...
chouyee 5 Posted Monday at 02:09 PM Share Posted Monday at 02:09 PM Follow up until the problem is resolved. Link to comment Share on other sites More sharing options...
Hyy2001X 1 Posted 6 hours ago Share Posted 6 hours ago Fixed in the latest version 4.9.0.19 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now