khohada 1 Posted April 24 Share Posted April 24 I am using Google Chromecast 4k, now every time I start up the emby for android tv app it display this notification: "it seems to be a problem accessing your server... check your internet blah blah blah." but emby works just fine. And I tried to clear all the cache and data and reinstall the app but the notification just keep coming back. Anyone has any idea how this was happened? How can I solve this? Link to comment Share on other sites More sharing options...
Luke 37112 Posted April 24 Share Posted April 24 Hi, are you trying to connect to your own Emby server, or someone else’s? Link to comment Share on other sites More sharing options...
khohada 1 Posted April 24 Author Share Posted April 24 Just my own emby server, thru local network, it shoudn't involve any internet connection... Link to comment Share on other sites More sharing options...
ebr 14929 Posted April 24 Share Posted April 24 Can you please reproduce that problem and then follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
khohada 1 Posted April 24 Author Share Posted April 24 VID20240425030020.mp4 VID20240425030255.mp4 Link to comment Share on other sites More sharing options...
Luke 37112 Posted April 24 Share Posted April 24 @khohadaThanks for the video, but did you follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
khohada 1 Posted April 24 Author Share Posted April 24 12 minutes ago, Luke said: @khohadaThanks for the video, but did you follow the instructions to send a log from the app? Yes, I've sent the log from emby for android tv app. Thank u!! Link to comment Share on other sites More sharing options...
Luke 37112 Posted April 24 Share Posted April 24 1 hour ago, khohada said: Yes, I've sent the log from emby for android tv app. Thank u!! And the name of the logged in user? Then add the following information to your report in the forum: The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
khohada 1 Posted April 24 Author Share Posted April 24 8 minutes ago, Luke said: And the name of the logged in user? Then add the following information to your report in the forum: The name of the Emby user on the local server that was logged in at the time My bad, forgot that. logged name is "user01" 1 Link to comment Share on other sites More sharing options...
ebr 14929 Posted April 25 Share Posted April 25 Do you ever see the "Continue Watching" row on your home screen? I think that is failing to load and producing the error message you are seeing (could possibly also be one of the latest rows for one of your libraries). The error in the app is not specific, just some sort of network error. Can you provide the server log from the same timeframe as the app log? Link to comment Share on other sites More sharing options...
MB Rich 4 Posted April 26 Share Posted April 26 FYI I get the same error regularly as well, but everything works fine. I'm using the Emby app on a Philips TV natively. I've just assumed that it's down to the TV / Chromecast loading the Emby app just slightly faster than it connects to the WiFi, but by the time you try to select a library, or content, it's restored the connection and works okay again. Link to comment Share on other sites More sharing options...
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